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HI, is there any way to insert an announcement before a caller hit the operator? CM 6.2? Here is a trace without the attendant login just to show you; 08:02:50 busy attendant-group 1 cid 0x2530

Her is one for you, the problem is only with wireless calls (cells). IF I call a land line from my teams account it shows ID??????? Tried several calls from Teams with differen't carriers and all the same issue. I have a trace in the above thread. Thanks

IF you look at the attachment it show the flow, 18.117 is our session manager. Calls are coming from an audiocodes SBC. I had an engineer from both groups look at it and they think is an issue on the outgoing pri's. This is a problem with calls initiatted from Teams (which are avaya extensions)...

Yes they can. It looks like a provider issue, just trying to figure out how and why???

It looks good, pulling my hair out on this one.

I have attached a trace from audio codes. CM is using PRI circuits for all outside calls, ie user makes a full DID call from teams it shows up no caller ID. CM has a sip trunk to sess/sbchttps://files.engineering.com/getfile.aspx?folder=dd615fca-8359-496c-8edd-5475df0cca44&file=capdture1.PNG

We Integrated teams/voice with our Avaya pbx (6.2) Sess (7.1) and are using a SBC from audiocodes. Has anyone else done this? Works well so far but I am having an issue with caller ID coming from teams. IF I call my cell phone it says "no caller ID" By all accounts it seems like it is passing...

We are currently using some soft phones to work remotely. Avaya 6.2 and Cisco any connect VPN. The issue is one way audio and we were told this was by design and this how the vpn works.

Having an audio issue with SBC and avaya. I can call internal (4 digits) to a a extension configured to hit SBC trunk with no issue calls sound great, external call (10) digits can only be heard, cannot hear. Firewalls on the avaya/session seems to be fine. I have changed the RTP port spacing...

Trying to disable telnet from off site. Is looks like you need to console in or use a service port, which makes sense but is there a way around this? CM 6.3

Anyone?

We are a non for profit and have a relationship with another site that we supply Network through a point to point connection. THey have there own g250 and want to upgrade. I think they are running 6.0 currently. I am wondering what they should upgrade to hardware wise (or vm wise)or i f we...

I also beleive one x-agent only works with windows.

Not sure EC500 is the way to go for call centers but I really appreciate your input. I am going to revisit one x-agent.

We have a VDI environment which most user's use from home also a VDN tunnel but we have had issues with soft clients calling other soft clients internally. I beleive the problem is one end can't here the other. Any way I know we looked at 1x agent but the higher ups did not like, I will have to...

I have looked at VPN tunnel but I don't believe our current phones will support. We still have mostly digital phones and we would also have to buy a vpn router for about 30 users. It may be the way to go. I have 1x communicator working but I am looking for a solution that will support many...

We are currently looking for a call center solution that will work will our Avaya Aura platform (6.2) session manager (7)which will support soft phones for people working from home. We have a 16 call centers but relatively easy set up and not a huge call volume compared to the corporate world...

Sorry, this was the original post; colec12 (TechnicalUser) (OP) 30 Mar 20 14:57 Missed calls are off an hour when using my 1x communicator client software. Working well other then that. H.323 avaya 6.2 kyle555 (TechnicalUser) 30 Mar 20 16:41 you mean the timestamp on the call? if you stat...

Is anyone using any integration with avaya and teams? Avaya Aura 6.2 Session Manager 7

Does anyone have any ideas?