microsoft teams/voice 1

[colec12]

We Integrated teams/voice with our Avaya pbx (6.2) Sess (7.1) and are using a SBC from audiocodes. Has anyone else done this?
Works well so far but I am having an issue with caller ID coming from teams. IF I call my cell phone it says "no caller ID" By all accounts it seems like it is passing the info through from audi codes (trace) and also the session manager (trace from cli) Could the problem lie in the trunk or signaling group?

 

[kyle555]

I've supported that kind of config.

What's MS sending as CLID?

What kind of trunk is CM using to hit your cell on the PSTN?

Is the MS CLID a proper PSTN number leaving Teams to your Audiocodes to SM to CM?

 

[colec12]

I have attached a trace from audio codes.
CM is using PRI circuits for all outside calls, ie user makes a full DID call from teams it shows up no caller ID. CM has a sip trunk to sess/sbc

 

[G van Hamburg]

I am not sure what the exact callflow is. But the png you sent has a number in the from, so if this goes to CM make sure the trunkgroup looks at the From header for the calling number. By default it looks at the PAI.

Freelance Certified Avaya Aura Engineer

 

[colec12]

It looks good, pulling my hair out on this one.

 

[G van Hamburg]

Can you describe the complete callflow a bit better?

Freelance Certified Avaya Aura Engineer

 

[kyle555]

What G said about the PAI vs From header.

Can the Teams user call an Avaya user on-switch and see the FROM header on their Avaya phone display?

 

[colec12]

Yes they can. It looks like a provider issue, just trying to figure out how and why???

 

[G van Hamburg]

I think if I’d know the exact callflow I can help. Why do you think it’s a provider issue?

Freelance Certified Avaya Aura Engineer

 

[colec12]

IF you look at the attachment it show the flow, 18.117 is our session manager. Calls are coming from an audiocodes SBC.
I had an engineer from both groups look at it and they think is an issue on the outgoing pri's.

This is a problem with calls initiatted from Teams (which are avaya extensions) that go through a sip trunk to session manager then out cm trunks.

 

[G van Hamburg]

Can you make a trace on the SM? I’d like to see what goes out from SM to CM. And on CM trunk page, what do you use for incoming calls? PAI or From header. By default you use the PAI, but when there is no PAI, CM takes the From header or the Contact header. (depends on CM version and not sure which uses which)

Freelance Certified Avaya Aura Engineer

 

[colec12]

Her is one for you, the problem is only with wireless calls (cells). IF I call a land line from my teams account it shows ID???????
Tried several calls from Teams with differen't carriers and all the same issue.
I have a trace in the above thread.
Thanks

 

[G van Hamburg]

Hi,

I’d be happy to assist you but I need more input. Please read my earlier posts and show a SM trace for a good and bad call. And just a question: did you create adaptations for the entity to CM?

Freelance Certified Avaya Aura Engineer