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Actually, I accidentally had it on network this morning (so both PRIs were set to network). No audio on test calls on the new PRI until I changed clocking. New PRI is unplugged now.

I turned up a new PRI in a dual PRI card on a IP500v2 8.1(63). We will port numbers to the new PRI next week and make it active. The new PRI has clocking set to Unsuitable, and the existing PRI is set to Network. Both PRIs are NI2. During test and turn up today, Monitor shows a "reset slip...

I have an IP500v2 on 9.0.0.829. I have made only two changes since June 2015, but now they have a problem. Last week they reported that when they called one specific cell phone number, that it rang then gave a tone and the display said NUMBER BUSY. When I tested, I replicated it every time...

We are looking to install a few SIP trunks (5 paths or so) for an IP Office IP500v2 R9.1. We do not plan to add a dedicated circuit. I realize that there are tons of SIP providers in the U.S. (and many are devconnect), but I am looking for recommendations: What SIP providers have worked the...

Ahh..NI2. That seems to have fixed it. Never would have thought of that. Thanks.

Added a PRI to an IPO R5.0(18). It is on a separate carrier from the other. NI2. Getting clocking from other with this one set to unsuitable. ICRs all use 10 digits. All DIDs work except one. The BTN (of course) goes to dead air. SSA shows all channels still Idle, but the SSA Trace...

We have 1 9608 where all calls go directly to voicemail. DND is not set. So far, we have to log out/in or use call forwarding to work around the issue. We moved 10 users from digital to 9608 on an IP Office R9.1.100.10 about a month ago, and all the other phones work fine. Each IP extension...

I am using Manager 9.1.4.0 (137) in a Windows 8.1 laptop. I looked for the config file from a recent project using Windows Explorer, but I cannot find the .CFG in my Manager folder. Nor can I find most the systems that I have worked on recently. When I check my Preferences/Security, I see...

Use Chronicall and add the recordings module. All recordings are linked to the call, and you can search for specific users/dates/Caller ID to find a recording quickly and easily. I have a few people doing this now.

Since you are also in the US, I strongly recommend that you get a letter from the company that states they they understand the risk and assume all responsibility for any misuse or abuse. It is not a phone call or certified letter that you want to get.

Check with the IT department that passwords/permissions have not been updated on that server. If so, you will need to have them changed back.

Run away! Do not walk. Do not go calmly or orderly. Panic is best. I realize that in theory it can and should work fine. I bet that it is much cheaper than the alternative, but you do not want to be in the middle of a fire alarm. Alarm people have separate notification systems. Fire...

Just starting building a new unit with the basic wall mount kit dated Feb 2015. I didn't find any hardware. I have searched the bench, the floor, and the packaging repeatedly. Nothing. No machine screws and no instructions. Anyone else had this happen? Or I have developed a new black...

Or create an Auto Attendant with no Actions. Optional Settings: Use *8xxx to record the message. Route calls using Auto Attendant sc or Transfer to AutoAttendant in a menu. System will hang up after Inactivity time (default is 8 seconds). You can add Actions such as repeat greeting or...

Ahh...Did not scroll down in my telephony tab to see the new options. Thanks!

I am setting up an IP500 with r9.1.0.437. Under Error List, Manager was giving me lots of errors for passwords for user, vm, and login. This client has all digital users, and most do not have voicemail. They do not hotdesk. They do not want to log in every time the system reboots. I have...

While the lack of IIS makes sense, the web access instructions include a link for the difference for the uc module version (use IP address of the IPO and not module). It makes one think that something else is needed (port, file path, etc.), but I haven't figured it out yet.

Existing 8.1 IP Office running the app server. Recently, they added campaigns without an issue. Now they want to use the web interface for collecting results rather than the TUI. How do you get web access for campaigns working on the Linux app server? I cannot find any direct instructions...

I went to download the current 9.0.5 App Server ISO for an installation. There is no longer an ISO under VMPro. However, I do find a Server Edition / App Server ISO under Server Edition downloads. Did Avaya fold the App Server into this larger install? If so, does it install easily without...

Make sure your PRI provider supports fax. It can come back to haunt you. Many providers are using a SIP backbone with a PRI handoff. Many of these PRIs cannot/will not work for faxing 100% of the time.