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Nasom: Do we need to be physically on site to do this patch or can this be done remotely? That depends. In general no, but you have to do your own risk assessment. Understand that for customers four hour drive away this is an issue, but that is more of a business question. TLDuk Thank you for...

Nason, you know the answer already. Something must be changed to make it happen.

Thank you for the detailed answer. Request a few minor clarifications. One: This is the one really matters. Free of charge shall mean that no SWA is required either to access the patch and the instructions. Your description suggests that, but the instructions did not state it. Two: More of an...

Any chance you have personal contacts enabled in the VM? - try dialing 250 Personal contacts use 2 for Cell/Mobile and 3 for fax.

sx50 console ? I am afraid you have to visit retirement homes in your area. Assume your system is an SX200 variant and you must bee using a feature like TAFAS or night bell to route the calls. You might be able to find the docs and find something like that. Check the software load too as many...

My question goes back to the goal. What are you trying to achieve? Give us a call scenario.

If all your branches are running on the same system, then you need an external notification system. - for example: if you are routing calls via trunking gateways there is the option to set up the notification per GW but the catch is that you must have the notification device registered to that...

Set up a group page that includes both units. As far as I know, the MiVB does not support multicast, at least it wasn't at 8.x. One of the troubleshooting for group page issues is that you capture in Linux of the virtual using the tcpdump utility of the OS. - if you have access to the KBs you...

You have to enable local notification and it is only from the system you enable it. Ergo Local. It also must go out on a route designated Emergency in that system. CESID is s completely different feature that must be configured. It is part of the Emergency services and/or Set relocation detection.

TLDuk: Please identify the 'system' you are referring to. There are two questions that are very important. One: Does Mitel force owners to upgrade for fees a system without any change? The system, in this case, is a physical ICP. This is not a technical question. Two: The system in your...

To troubleshoot anything in call centers you have to start with a minimalist approach. 1. The device the agents are using - use a physical IP device as softphones can have their own issues 2. Agent control - use an agent ID (hot desk for recent SW loads) without any application such as MiCC 3...

Should be under Webserver.

Suggest you contact the phone number listed in the article: United States & Canada: +1 800 722 1301 https://www.mitel.com/en-ca/support/security-advisories/mivoice-business-security-certificate-update-19-0004 As far as I know, Mitel had a commitment for hardware platforms, which is 3300 ICP...

I suggest you look up government regulations for your region to start with. Have seen employment contracts generated by international contacted HR companies that are against regulations and therefore illegal. Regardless, a lawyer would tell you to have it corrected before signing it so if it...

Further consideration: "your system will shut down due to a license violation" The system in question is Mitel 3330 that I assume is an ICP running Vxworks (at least before MiVB 9.0). No ICP will generate license violation UNLESS it is a member of a DLM Group or it was overprovisioned on...

Can anyone explain the reasoning for this" Yes, Mitel should be able to. Most software related issues are documented by the designers who investigated it. Some of the issues arise from software that is not even Mitel and some apply to specific platforms or software levels only. The first...

The short answer to your question is No. In longer form, the are no options when configuring a Music key, that is used to activate the 'Background music' feature. Ergo, it will play whatever audio source is configured for the Music On Hold feature. The resulting summary is that you must change...

One would think that it should be straightforward since Mitel already operates in a cloud environment on its own. If one could explain to me/us what 'cloud-based' exactly is besides being used to sell remote services it would be appreciated. Otherwise: cloud-based only means that the location of...

To be more generic than Bill, what is not working. In my support experience, the hardest part of troubleshooting always is to define the problem. This case, for example, has the following complications: Two IVR servers but one reporting: does any data from the remote get into any reporting or...

Ther might be a slight misunderstanding with 'missed calls'. As you stated that the call "(went to Voicemail)" and that makes that a call that was not "missed". There is no argument on any of your findings. The Call History Feature (that is the old one with the Superkey or the feature key) and...