mitel sx200 auto attendant issue

[litewolf]

I have an older SX200 that my company maintains (telco) It has express messenger for VM and auto attendant. The scenario is this:

There is a Hunt Group with 12 extensions. Hunt Group access code is 350, extensions in group are 351 - 362. From internal They can dial 350 and it will hit the hunt group and ring through 351-362 as expected.

If you dial their main line and from the auto attendant dial 350 it tries to transfer you to extension 50 which doesn't exist and you get an error. However, if you dial 351 directly from the auto attendant it says you are being transfered to 51 .. but it sends you to 351. Would the auto attendent have gotten set to only expect 2 digits? if so why would it work when using 351 but not when trying to use the hunt groups access code 350?

 

[jsaad]

Do you express messenger manager program?

IF you can get into CDE, you could try form 19, illegal call rerouting to 350. Whenever an invalid extension is dialed transfers to 350. See if that gets you closer to what you need.

http://www.tgscorp.com

 

[litewolf]

Yes, I have the express messenger software. I will take a look at the form 19 idea on Monday. Any idea why its saying transferring to "50" and "51" rather than 350 or 351?

 

[litewolf]

The other strange part, if i dial other 3 digit extensions like 506, 507, 460, etc, etc, from the AA i hear "You are being transferred to Five Zero Six. It recognizing all 3 digits of it. only the 300's extensions is it picking up only 2 digits. Could that be something in the systems dialing plan?

 

[John Keri]

Any chance you have personal contacts enabled in the VM?
- try dialing 250
Personal contacts use 2 for Cell/Mobile and 3 for fax.