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A customer has 150 9611G phones on Avaya IPO R9.1 in the UK and 5 in New York. The time on manager is pulled from the voicemail pro server. Please could someone let me know if it is possible to get the US time displayed on the handsets in New York? Tia, James http://www.intouchcomms.co.uk...

The customer now doesn't want this to be set up any other way than through their VPN. Please can someone confirm if we have set this up correctly with the domain on the ipo being the ipo ip address and the onex portal domain being the one x ip address? It is still saying connecting to server...

We are having some trouble getting our Mobile One X app to work. We have followed the website here down to a T; http://www.ipofficeassistance.com/setting-up-one-x-portal-for-the-preferred-mobility-application/ I thought the issue could be down to the subdomains being forwarded on the router...

Ok so after a couple of hours research I have managed to establish you there is no way to disable chat and I didn't managed to find anything that explains how you can call a country without dialling the country code so I think I will go and bang my head against a brick wall. Also there is no...

Also, is it possible to have a call listen button on communicator or the one x portal? James

Thanks for the guide but it does not explain how to configure the system so there is no need for the country code, I have used the ARS table alot to make various types of calls go out through various trunks but I have no idea how to configure the system so that they do not need to enter a...

Please could someone let me know if it is possible to disable the chat feature on Avaya Communicator? Also they are based in the UK with a UK SIP provider but they have a team which solely phones Germany using Avaya Communicator, please could someone let me know the best way for the phone...

I have a UK customer that has a team within their company that calls Germany all day. Is it possible to programme the desktop softphone so that they do not have to enter the 0049 each time they call? If so what is the best way to configure this? Also, staff are abusing the chat feature and...

Please could someone let me know if it is possible to stop the ring ring reminder when someone is on hold on the 5410 handsets? TIA, James Garland Avaya IP Office Engineer http://www.intouchcomms.co.uk and http://www.ipofficestore.co.uk

Thanks Critchey but they need to be able to see if the line is in use for either inbound or outbound calls without having to pick up the phone and dial a number to find out. Also, I am not trying to transfer a parked call. The problem is when we park a call, we can only make an internal call (to...

They are using 5410 handsets and the other issue we seem to be having is when when we place a call on 'call park' and try and transfer the call to another internal extension, it seems to think its another external call and will not ring the other extension unless we press the transfer button...

Ok so I have set this up as stated above with Group buttons although I can't see that they are needed as they can see from the HG name which line is ringing when people dial in. None of the above methods solve the customers issue where they can see which line is in use though as far as I can...

I am installing a phone system at a restaurant today. They have two analogue lines, one for bookings and one for the office. They have moved from an old Panasonic system where it shows line 1 in use and line 2. They would like to replace the Avaya a= b= c= with bookings and office and show...

Ok thank you, I have turned DHCP off there now James Garland Avaya IP Office Engineer http://www.intouchcomms.co.uk and http://www.ipofficestore.co.uk

Please could someone let me know where to do this? I have looked all over manager and cant find it. I have also gone into the settings of the UC module and seen that DHCP is turned off. Many Thanks, James Garland Avaya IP Office Engineer http://www.intouchcomms.co.uk and...

I have recently installed UC module on a customers IP500 9.1. Since we have done this some of their 9620 handsets have randomly been rebooting has anyone else experienced this or have any ideas what could be causing this? TIA, James G Avaya IP Office Engineer

Ok thank you, please can you let me know where the timer is that determines when the coverage group kicks in? Also is it possible for the call to return to the original users voicemail if there is no answer on the coverage group? Many Thanks, James Garland

A customer has requested that each Ddi needs to overflow to a group after 4 rings and then after a further 4 rings go back to the original voicemail. They have 50 ddis and 10 groups with 5 users in each group. Please could someone explain the best way to do this on IP Office as I have only set...

I can now access OneX using https://xx.xx.xx.xx:7071 It has allowed me to enter all of the IP address etc and go through all the processes and then click apply but I am not confident UC module is on 9.1. How can I find this out? TIA James Garland Avaya IP Office Engineer...

Hey guys, Thanks for the help here. I downloaded the 9.1 USB creator and ISO image. When I used the USB creator I selected UCM - Auto Install instead of Auto upgrade. I am not sure if this is correct so please let me know. I powered down the system and entered the UC module with the usb...