Best way to configure Ddi Overflow

[Jimbo2015]

A customer has requested that each Ddi needs to overflow to a group after 4 rings and then after a further 4 rings go back to the original voicemail.

They have 50 ddis and 10 groups with 5 users in each group.

Please could someone explain the best way to do this on IP Office as I have only set up overflows for hunt groups in the past.

Thanks In Advance,

 

[derfloh]

If the target is a user use coverage group. CFWD no answer will not work because it uses the same timer as Voicemail targeting.

 

[Jimbo2015]

Ok thank you, please can you let me know where the timer is that determines when the coverage group kicks in? Also is it possible for the call to return to the original users voicemail if there is no answer on the coverage group?

Many Thanks,

James Garland

 

[Greybeard191]

is you use a coverage group, the user's no answer time is "split" between the user, and the coverage group. e.g. no answer time = 20 seconds, means 10 seconds of ringing on the user, and 10 seconds on the group.

Default behaviour is that the VM will return to the original target in a forwarding/coverage/overflow situation.

GB