Showing which line is in use on Avaya 3

[Jimbo2015]

I am installing a phone system at a restaurant today. They have two analogue lines, one for bookings and one for the office. They have moved from an old Panasonic system where it shows line 1 in use and line 2.

They would like to replace the Avaya a= b= c= with bookings and office and show whether that is in use and also have a separate park button for each department (booking and office) which is displayed on the phone to hold calls.

Please can you let me know if this is possible and how this would be configured?

Many Thanks,

James

 

[joe2938]

line appearances in lieu of call appearances, also make sure the incoming line group ids are unique for each dept.

 

[critchey]

Well you can not remove the call appearances completely you still need to have them and the line appearances(always have at least 2 call appearances). I would still not use line appearances in this situation as there are alternatives to get basically what you want.

For example, have a separate group for each line and then give users a group button. They can see the status of the group which is only used for the line so they know if the line is ringing even if that line does not ring them and can hit the button to answer the call. Calls are either ringing the group or on park which you can tell from your buttons without any line appearances and the system and your customer will both be happy.

If you have to take it a step further separate ARS tables for each line so certain people only use those lines when calling out (only if needed).

Line appearances are almost never truly needed.

The truth is just an excuse for lack of imagination.

 

[Greybeard191]

whenever Line appearances are discussed, the FAQ below should be referenced

http://www.tek-tips.com/faqs.cfm?fid=7663

One of the most brilliant pieces of FAQ prose ever written.

GB

 

[joe2938]

Greybeard, have some pink for the laugh, I thought I was going to read this big write up and instead I see 1 word Don't. Thanks again for the laugh

 

[IPGuru]

& I stand by ervery word of it

I have never found a case whre Line apperances are necessary

Jimbo's case comes close however simply routing the line concerned to office or Bookings group shou

http://www.tek-tips.com/postedit.cfm?id=7337534&action=editld

sufice to identif the inbound calls & setting up 2 park bays is a no brainer.

depending on the customers requirements either user sort codes or ARS can be used to esure that useres are automaticaly assined the correct lie when dialing out.


The modern PBX is capable of doing the thinking itself there is no need to burden the user with this task
Greybeard I have also given a * for referencing my FAQ

Joe, don't forget that it is also bold & bright red for emphasis


Do things on the cheap & it will cost you dear

 

[joe2938]

The only reason I suggested it was because they only had 2 lines and 1 for each company.

 

[IPGuru]

Thats why I said Jimbo's case came close ;-)


Do things on the cheap & it will cost you dear

 

[Jimbo2015]

Ok so I have set this up as stated above with Group buttons although I can't see that they are needed as they can see from the HG name which line is ringing when people dial in. None of the above methods solve the customers issue where they can see which line is in use though as far as I can see? Being able to see which line is in use is obviously a lot less time consuming than picking up the phone and attempting to dial out through that line.

James

 

[Jimbo2015]

They are using 5410 handsets and the other issue we seem to be having is when when we place a call on 'call park' and try and transfer the call to another internal extension, it seems to think its another external call and will not ring the other extension unless we press the transfer button? Any ideas why this is?

James

 

[critchey]

As I previously stated, you have two group buttons one for line1 and one for line2. You can even label them line1 and line2. If a call is incoming on either line you will know by the group status button(incoming call comes into line1, line1 group will be red). You would not know, however, if someone is using line1 or line2 for outgoing calls.

Why are you transferring calls from park? You park a call and the user that needs to answer it uses the park to pick it up. No transfer is needed.

The truth is just an excuse for lack of imagination.

 

[Jimbo2015]

Thanks Critchey but they need to be able to see if the line is in use for either inbound or outbound calls without having to pick up the phone and dial a number to find out.
Also, I am not trying to transfer a parked call. The problem is when we park a call, we can only make an internal call (to let someone know there is someone on park) by using the transfer button. If we just dial it assumes there is a second external call and does not work (this is only a problem when line appearance is used in place of call appearance).

James

 

[critchey]

You still have 2 call appearances right? You can not simply remove all call appearances even using line appearances.

The truth is just an excuse for lack of imagination.

 

[budbyrd]

Move the line appearances below the call appearance keys.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[IPGuru]

imbo
if set corrctly the system should chose whichever line is free to dail out
the only time the user would not be able to dial out is if both lines are busy.


if even this is inconvinient for them then I am afraid you may have to resort to the abomination of Apperance keys & all the inconvinience to simple operation that they cause.



Do things on the cheap & it will cost you dear