Avaya Communicator Questions

[Jimbo2015]

Please could someone let me know if it is possible to disable the chat feature on Avaya Communicator?

Also they are based in the UK with a UK SIP provider but they have a team which solely phones Germany using Avaya Communicator, please could someone let me know the best way for the phone system to automatically dial 0049 before a call for there German group? They do not want to have to dial a short code before they enter the number.

I saw the dialling rules for the softphone that you could enter a prefix for dialling out and was wondering if it would work if the entered 0049 in there just for the German team?

Any ideas will be appreciated.

Many Thanks,

 

[Okkie26]

Through an ARS table.

and if you don't know what I mean, get some training or a buseniss partner. Caus this is basic knowledge...

 

[joe2938]

see page 19 on this doc

https://downloads.avaya.com/css/P8/documents/101005862

 

[Jimbo2015]

Thanks for the guide but it does not explain how to configure the system so there is no need for the country code, I have used the ARS table alot to make various types of calls go out through various trunks but I have no idea how to configure the system so that they do not need to enter a country code.

Please could you let me know if this would work so they don't need to enter 0049 then they can enter a prefix of 9;

9N
Dial
0049N

Also I have looked everywhere to try and disable the chat feature. Someone has suggested there is a way to do this if you disable prescence aswel which is fine but they gave no instructions on how to do it

TIA,

James

 

[joe2938]

research it here

http://marketingtools.avaya.com/knowledgebase/

 

[Jimbo2015]

Also, is it possible to have a call listen button on communicator or the one x portal?

James

 

[joe2938]

gave you the link to research all of those questions

 

[Jimbo2015]

Ok so after a couple of hours research I have managed to establish you there is no way to disable chat and I didn't managed to find anything that explains how you can call a country without dialling the country code so I think I will go and bang my head against a brick wall.

Also there is no way to add configurable buttons to a softphone such as 'Listen in' which I find strange but I guess Avaya has some way to go before they develop the perfect softphone and system

James

 

[Pepp77]

To dial a countrycode without the user dialling I will use the UK as an example.

To dial my office you would dial 02074014780. If a user in another country wanted to dial this without dialling the full international number then the shortcode would be

90N
Dial
0044N

This strips the 0 off the start of the number dialled and adds the country code.

Amend as suitable for the German users as I had to do for a German install I did on UK SIP trunks where they wanted to be able to dial locally without having to dial the international number.

I entered

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