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Hi all, I have customer who has IPOSE and IPO 500 V2 R11.1, IX Workplace 3.18. Agents complain that they have a beep in the headset every 10 seconds when active call is on hold. This is not the case with all agents and the user settings are the same for all of them. MOH is uploaded on both...

They use headphones and sound of ringtone is really too quiet.

Options and Settings - Audio/Video - ringtone volume to the maximum, but the client complains that it is too quiet for them. I'll try to set using the sound of the speaker from the computer tomorrow.

Hi guys, I have IPOSE R11.1 and IX Workplace 3.8.5.41.23 at customer who is complaining about the ringtone volume. We tried to turn the ringtone to maximum (Option and Settings-Audio/Video) but then other apps are too loud. The sound of the conversation is fine. It may be an option to select a...

I tried like that, but it doesn't work.

Thank you janni78, how can I check if a specific agent is on break? I don't understand an example: agentLoginState(c."Agent1") > als_pause --- als_pause = 4 How "Logic" should be written: agentLoginState(c."Agent1") = 4

Hi, I have IPOCC R10 at customer site. There is a check: Number of signed-on agents (but the system does not count agents who are on break). So are there any check for signed-on agents (signed-on agents + agents on break)? Thanks in advance, Slobodan

Thank you very much janni78. There is a field: Anonymize reporting data automatically after X days and it was set to 1 day. It looks like this is a new field, added with 10.1.2.2.1?

Hi, I have IPOCC R10.1.2.2.1 installed. There is a problem with Contact Detail Reports. All fields (Caller/Sender names, Caller/Sender, Selected address) older than two days are overwritten with 000000. For example, if I made reports today, I will have correct data for 3/21 and 3/20, for 3/19 I...

Hi all, Can IPOCC ivr sends multiple voicemail attachments as one e-mail? Thanks in advance, Slobodan

@janni78: I agree with you, but announcement script doesn't work at me. Do you have anywhere installed R10.0.0.3? Could you test at your system? Thank you.

I think that I've solved my issue. The problem is that only one caller can hear an announcement script. If it is offer to other caller to hear the same announcemet script at the same time, he will hear silence until first caller does not release the message. I've made simple test Topic1 point to...

I found this at Avaya support site. Problem Clarification Intermittent IVR options are not getting played and customer hear only silence. After IPOCC server restart call are not distribute to agent until watchdog restarted. Cause Product bug Solution Install IPOCCC rollup patch 9.1.0.2215.1603...

Which release do you have?

I had the same problem a few days ago. There was a MasterTopic with ivr Menu: Option 1 - Topic1 - Last agent, Group1, MOH 2 - Topic2 - Last agent, Group2, MOH 3 - Topic3 ... 4 - Topic4 ... Everything worked fine and then customer wanted to add an announcement. I put it in this order: 1 - Topic1...

If it happens after an option is selected?

I use one-x portal for XMPP. When agent use: Thick UI Customer typing: š,đ,č,ć,ž Agent see: š,ð,è,æ,ž Agent can type š and ž but when try to type đ,č,ć, it is sent d,c,c. Thin UI (webUI) Customer typing: š,đ,č,ć,ž Agent see: š,ð,è,æ,ž Agent type: š,đ,č,ć,ž but it is sent: a, (after this letter...

I'm talking about Serbian language and these are special added letters: š, đ, č, ć and ž.

Hi all, Has anyone succeeded to make ipocc chat working with non-english letters? I think for ipocc non-supported languages. Thanks in advance, Slobodan.

Hi guys, Alfalis, I have opened a ticket at Avaya a day before you suggested to me a solution. I got information that they are aware about that and they just provide the solution to the customers you told about. "Currently who all are facing this they need to apply this solution." Also, I've...