IX Workplace ringtone volume is too quiet

[sstevancevic]

Hi guys,

I have IPOSE R11.1 and IX Workplace 3.8.5.41.23 at customer who is complaining about the ringtone volume. We tried to turn the ringtone to maximum (Option and Settings-Audio/Video) but then other apps are too loud. The sound of the conversation is fine. It may be an option to select a speaker instead of headset but it only appears on one agent computer as an option.

Have you had any experience with this?

Thanks in advance,
Regards,

 

[Okkie26]

Where do you do the audio settings?

You need to change them in the workplace app, not windows.

That way others apps wont get louder.

 

[sstevancevic]

Options and Settings - Audio/Video - ringtone volume to the maximum, but the client complains that it is too quiet for them.
I'll try to set using the sound of the speaker from the computer tomorrow.

 

[sizbut]

What device are they using for the call audio? Yes, if its something like headphones then they need to have the ringer done via the PC speaker.

Stuck in a never ending cycle of file copying.

 

[sstevancevic]

They use headphones and sound of ringtone is really too quiet.