LoggedOn Agents

[sstevancevic]

Hi,

I have IPOCC R10 at customer site. There is a check: Number of signed-on agents (but the system does not count agents who are on break). So are there any check for signed-on agents (signed-on agents + agents on break)?

Thanks in advance,
Slobodan

 

[janni78]

No, if they are on break they aren't signed-on to the group.

You can check if a specific agent is on break so you could build a manual check for it, but I wouldn't run that each loop of the TaskFlow.

"Trying is the first step to failure..." - Homer

 

[sstevancevic]

Thank you janni78, how can I check if a specific agent is on break? I don't understand an example: agentLoginState(c."Agent1") > als_pause --- als_pause = 4
How "Logic" should be written: agentLoginState(c."Agent1") = 4

 

[janni78]

It would be agentLoginState(c."Agent1") == 4

"Trying is the first step to failure..." - Homer

 

[sstevancevic]

I tried like that, but it doesn't work.

 

[janni78]

What does the log say?

"Trying is the first step to failure..." - Homer