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Starting to regret this change,

We have a manager who monitors a ring group and was wondering if there was a way to view the ring group calls within the micollab desktop client. Similar to Avayas phone manger software on the client machines.

Thanks, I am not seeing any call status anywhere. Maybe its labeled something else? I am looking under maintenance and diagnostics

I used to use the call status software on the IPO all the time. Is there something comparable in the mitel mibusiness solution?

Works like a charm, thanks!

We are having some issues with calls not being transferred on our SIP trunk to our business. The tech gave us this: We hear less than a 10th of a second of ringback, then 5-10 seconds of silence, then it immediately starts playing audio from the companies IVR menus, without ever hearing a full...

About once a week we need to restart the voicemail pro service because it is not working. The service never actually stops. I do not see anything in the event viewer. There may be a correlation between VM channel or VCM licenses getting full possibly? Any thoughts?

I have set the prefix to 8, National prefix to 81, should I just set the prefix to 81?

Hello, Phone manager and our logs on our 5610s are not showing a 1 for when incoming calls coming in that are long distance, so you have to redial the whole number instead of just using the call function from the phone or phone manager. Is this a setting somewhere on our SIP Trunk or do I need...

Thanks for reply, in system status I am seeing a round trip delay from line 9(PRI) to the IPO. That does not seem to sync with the issues but going to reboot that adtran.

Hello We recently have had an increase in call volume and noticing a lot of calls that are dropping and calls with no audio but show connected. I checked licensing issues and line usage and no issues with that. We have a PRI configured that is connected to an adtran that translates to SIP...

Hello, Every once and awhile we get congestion on our VM channels. What happens to calls if using VM Pro for your front end if you run out of licenses? Thanks,

Thanks, I understand the programming, I have it figured out. Thanks

TouchToneTommy, how do I apply extensions with those short codes. I want all users to still dial the 599.

We have a helpdesk that has its own hunt group. To make it more efficient we would like specific users to be directly sent to specific people in the hunt group. Caller A calls 599 and gets Helpdesk A Caller B calls 599 gets Helpdesk B Any way of accomplishing this? Thanks,

Hello, A while back I posted something about needing a way to transfer caller ID from Voicemail Pro. We have a call come in and then it is forwarded back out to a 3rd party answering service. The third party is seeing our caller ID and it is making it more work for the customer to complete...

I am sure I had this working at some point back when we had a different networking setup. I believe I was using helper ips on our cisco routers

We have two IPOs at two locations. In phone manager when logged in at the remote site and try to view a queue at the other site it shows as a selection but nothing ever populates in there. Is it a networking issue? The two systems are on separate vlans.

So here is some more information. Most of the CSRs were in a meeting and had their phones on DND. There is a overflow group that has queuing turned on. So what happened when we had a influx of calls for some reason the customers were getting disconnected even with the overflow and queuing...

We have around 15 people in the hunt group. I had 13 people put their phones on DND and then had ten people call in and check to see the results. The system hung up on the majority of the people after they selected 1 for this particular group. Utilizing voicemail pro. I did run a trace...