JordanWitthoft
Technical User
We are having some issues with calls not being transferred on our SIP trunk to our business. The tech gave us this:
We hear less than a 10th of a second of ringback, then 5-10 seconds of silence, then it immediately starts playing audio from the companies IVR menus, without ever hearing a full ring. I think if their phone system provided 1-2 seconds of ringback before playing the menu greetings, it would help anchor the call on the far end during the transfer
Anyone know how to accomplish this? We just have the incoming call route to our main number go directly to our VM:Frontend IVR message.
Thanks!
We hear less than a 10th of a second of ringback, then 5-10 seconds of silence, then it immediately starts playing audio from the companies IVR menus, without ever hearing a full ring. I think if their phone system provided 1-2 seconds of ringback before playing the menu greetings, it would help anchor the call on the far end during the transfer
Anyone know how to accomplish this? We just have the incoming call route to our main number go directly to our VM:Frontend IVR message.
Thanks!