Incoming Caller ID does not display a 1

[JordanWitthoft]

Hello,

Phone manager and our logs on our 5610s are not showing a 1 for when incoming calls coming in that are long distance, so you have to redial the whole number instead of just using the call function from the phone or phone manager. Is this a setting somewhere on our SIP Trunk or do I need to contact service provider to pass it?

Thanks!!

 

[derfloh]

The trunk prefix within the first page of the SIP trunk settings.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[JordanWitthoft]

I have set the prefix to 8, National prefix to 81, should I just set the prefix to 81?

 

[Westi]

The incoming caller ID is set by the provider. They never send a 1 if it is LD because they don't care.
The only way around is E164 dialing where you dial everything as +1xxxxxxxx number and the provider sports out local or LD.
I have a SIP trunk that dials everything as local so I never need the leading 1
Done providers are accommodating you others don't

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque