Hunt Groups and Ring Mode

[JordanWitthoft]

We have a helpdesk that has its own hunt group. To make it more efficient we would like specific users to be directly sent to specific people in the hunt group.

Caller A calls 599 and gets Helpdesk A
Caller B calls 599 gets Helpdesk B


Any way of accomplishing this?

Thanks,

 

[TouchToneTommy]

2 separate help desk hunt groups

601 = Helpdesk A
602 = Helpdesk B

User Short Code for people that need Helpdesk A
599 / Dial Extension / 601

User Short Code for people that need Helpdesk B
599 / Dial Extension / 602

 

[Pepp77]

If its external users, the only way I can think is variable routing on the ICR based on the CLI of the calling party.

| ACSS SME |

 

[JordanWitthoft]

TouchToneTommy, how do I apply extensions with those short codes. I want all users to still dial the 599.

 

[IPGuru]

user shortcodes.

if you don't understand programming of system & user short-codes then you should probably refer to your maintainer, when you factor in the cost of your own time it will almost certainly be cheaper


Do things on the cheap & it will cost you dear

 

[JordanWitthoft]

Thanks, I understand the programming, I have it figured out. Thanks

 

[Pepp77]

Hopefully you accomplished this via user rights

| ACSS SME |