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You can try someone in michigan, while a few hours away. Theres a reseller called metrolinedirect. They resell equipment

Hello, I have a Callpilot Reporter server. of the 4 Callpilots I have tied to it, one of them says connection Lost. I can get to the Callpilot and login. What items should I be doing or troubleshooting. I am able to login to the reporter with that Callpilots information. Thank you in advance

If you have a AACC, i believe AAQ or something to that affect will be there and it will say yes for acquired. YOu'd need to de acquire those. Everything Bignose21 said is correct

Hello. I've been having a hard time finding out some information on a Nortel Fiber box, Fiber Remote Multi-IPE Interface Multimode 1-2 superloop box. WE recently replaced one, thinking it was bad, but we think the fiber was bad too. I understand that we can do testing through the Maint Port of...

Greetings, I have built a new app for an external transfer. I can call the number from the site, and it works, but when I put it in the Application, the call ends. I put in my cell phone and it transfers. What might be the problem?

Thank you for the responses. I did not know that there is a master script that needed to be edited as well or activated after adding this new one. I have like, no experience with AACC. I know copying Tn's with ACD corrupt the phones you copy. So, was just asking. Thank you again.

Hello, if you copy a script, will it work or does it get corrupted, like a agent does , if you build a new agent for acd from another agent? I’m new to AACC. Thank you!

It is acquired by aacc, but it's like once, I've hit MSB twice to log it out, it will not log back in. Like you do not get a login at all. Like key 0 is dead

Thank you for your response? Is it possible you could provide more information? I mean, I can't login on the phone until i out the phone, which is why I would think a setting either on ld 23 or on the phone itself.

Greetings, I have 5.5 option and AACC 6, that multiple ACD's connect to. This one ACD is acting funny. It is literally just a 2 phone ACD group. When I press key 0 to login, It does nothing, absolutely nothing. Cant put in the login ID nothing. Now, if I out the phone and rebuild it, It works...

Hello, Im new to the smaller IP ofices. Im used to working on Server editions and VM Pro. I have a person, saying their not getting their voicemail to email from a HUNT group. Ran Sysmon, noticed it said it was queing up and it had 13 in queue. Rebooting the IPO. re is what I am seeing now...

Hello, Due to the Pandemic, I have a group that is looking to send their calls off site. You call their main line, its various conditions controllers and such, get's to a menu, press whatever to get to them. We have a MCR with 3 lines on about 12 phones. We tried forwarding the main line...

The lamp is not lighting up for that message, Is there something I am missing? the phones are 3904

Greetings, I have been out of the CS1000 for a few years, can't remember how to make this work. Long story short, we have a 5.5 I believe. The call comes in goes to a callpilot app. It's then was built to ring as a SCR to a line xxxxx then hunt to xxxx2 and xxxx3. They now want a voicemail to...

Greetings, I have never heard of Konftel until yesterday. Installed it. Everything is working fine except, when you call it, the device itself doesnt ring nor seem to recognize the call is coming in. BUT!! If I hit the answer key, it answers it. Has anyone seen this before?

Hello. Been away from the Nortel side for a bit. I'm trying to call a specific number, get a fast busy, so i try xxx-xxx-5150,5151 5152,5153,5154 and all of them are fast busy. call from a cell and they work. I have this happening on 2 separate CS 1000's. Like they have no affiliation to each...

Thank you, I didnt know you could change that in the VM Pro. I appreciate the help

I have a group that has a voicemail. They no longer want a voicemail, they want the calls to go to a group that is on IPOCC. Is it possible to send from said group to IPOCC topic? How would one do that?

Our voice provider has E911. I just need to be able to show our DID. Doesn't Sip trunks affect Faxing?

United States. We have 13 buildings at one address. No other address will be apart of this. i see that in our ARS Main we have for code 911 911Si(and our main number) I have seen in other forums and such, talking about having a emergency ARS but I dont see that on my primary or expansion? How Do...