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Hi Firebird Thanks very much! Not sure if I'm being a bit dim, but... should there be a link to your guide there then? Very happy to have a read. I've grabbed that little log file, so thanks for that. I can see what you've done there and I'm familiar with all of it except for the CDB change...

Good morning everybody, and Merry Christmas (nearly!) I've had a request come in and it's a bit of a puzzler, so I thought I'd put it your way. I work for a local authority and residential children's homes are among our sites. One of these has asked for a telephone to be provided which needs...

Hi everyone I need a bit of help please with some Avaya scripting syntax. I've had a request to add a queue position announcement to the call queues on one of our AACC lines. I've got an idea on how to achieve it, but it seems very inefficient and I'm thinking there must be a better way...

Hi both. Thanks very much, this is great. Good to know I'm on the right path, but obviously there's something more going on here. Firebird Scrambler - We're using ISDN30 trunks, all "EURO" rather than DASS. We've got 5 of these, all configured under a single route (100). Printing LTM does...

Hi everyone, happy new year :) Someone in my organisation has discovered that numbers beginning 0808 can't be dialled. I'm in the UK, this is a Freephone number and shouldn't be blocked. Number restrictions aren't something I'm very familiar with, having touched upon it in the past but not...

Fantastic, thanks very much Bignose21. I'll give it a shot.

Hi Firebird, Hi bignose. Great, thanks. I'm not at my desk right now, but just thinking about this... I might be being an idiot here, but what's the best way of finding the route associated with this DASS circuit? I'd guess a print of all RDBs under LD 21, then identify the circuit and it's...

Hi KCFLHRC, thanks for the advice. I always de-acquire them before making changes, no worries there. Though I do use easy change if there's a change to make. I should go through the whole phone to make a change then I guess? I'll bear that in mind, cheers.

Hi all More questions, I'm a bit of a regular nuisance lately! I need to find out how many channels are available on an old DASS ISDN30. I can see the DCH numbers under LD 75, but is there a way of seeing how many channels the circuit has, e.g. in the manner that LD 60 allows me to view EURO...

Fantastic, thanks very much, I'll give that a try. Having taken the above onboard, I've now noticed LNRS on non-ACD sets too. Obviously not something ACD sets rely on, given that point and your advice, which is good to know. I'll need to look, but I reckon the sets I created likely have LND...

Hi everyone. I've been building ACD sets for years, but (confession time)... I typically copy an existing one. I know I'm not supposed to do this really, though I've never (thankfully) had any issues. I've now come across some ACD sets in a client contact centre which are very untidy and can...

Don't worry, got it - 75 and 74! :)

Hi everyone I haven't had to do this for a while, so it's escaping me... How do I print out details concerning DASS ISDN circuits? For example, I've got LD 60 and LD 96 for itesm such as DCHs and loops using EURO ISDN30s. I can't remember the equivalent loads or command for DASS circuits.

Great, thanks Bignose21. A lesson learned :)

Just out of interest... I'm not sat in front of it right now, but I'm pretty sure that when I set up a new integer variable I'm given the choice of making it global or call, as usual. Would it still work if I simply used a global integer variable? Or is there any specific reason why I...

Bignose21, you hit the nail on the head, thanks very much! The example of how this kind of variable can be used is exactly what I'm using it for - an 'evac control' for the event of fire, bomb threat, etc. the existing feature uses CLID to approve the caller, then offers an IVR where they can...

Hi everyone Apologies is this is the wrong area of the forum for this post, I took a guess based on some other AACC scripting related posts. Just looking for some clarification on my understanding of global and call variables. I have an application where an integer call variable can have a...

Hi Wanebo Yep, HFA I'm aware of, for headset use. And yes, "hands free" meaning speaker phone does make sense, though in this instance although the users have used the temr "hands free", the impresion is that they actually need headsets (e.g. based on the location of the phones concerned and...

Hi everyone I'm experienced in supporting CS1K based networks, and though I understand much of the administration is the same on an Option 11, I've never actually touched one. I now have a colleague who has come into contact with a site asking for "hands free" capabilities via their Option 11...

Great! Found it all under node in EM as you suggested (had the same advice from another engineer yesterday too). Thanks very much everyone.