Hi everyone
Apologies is this is the wrong area of the forum for this post, I took a guess based on some other AACC scripting related posts. Just looking for some clarification on my understanding of global and call variables.
I have an application where an integer call variable can have a value added to it by the IVR choice of a user dialing in on a particular line. The result is that this same integer call variable is then read within a different application where other calls are arriving, resulting in specific call handling of those calls. So essentially, someone can call in on the first line and the IVR to control the call handling taking place on the second line.
My confusion stems from this integer variable being a call variable. Shouldn't it need to be global in order for the value added to it in on the first call to be present when it is read on another call, under a different application?
This is a feature which has been in place for many years. It works and I've never needed to amend it. But now I need to replicate a similar feature for another line and having turned to this for reference, it's got me scratching my head.
Thanks in advance!
Apologies is this is the wrong area of the forum for this post, I took a guess based on some other AACC scripting related posts. Just looking for some clarification on my understanding of global and call variables.
I have an application where an integer call variable can have a value added to it by the IVR choice of a user dialing in on a particular line. The result is that this same integer call variable is then read within a different application where other calls are arriving, resulting in specific call handling of those calls. So essentially, someone can call in on the first line and the IVR to control the call handling taking place on the second line.
My confusion stems from this integer variable being a call variable. Shouldn't it need to be global in order for the value added to it in on the first call to be present when it is read on another call, under a different application?
This is a feature which has been in place for many years. It works and I've never needed to amend it. But now I need to replicate a similar feature for another line and having turned to this for reference, it's got me scratching my head.
Thanks in advance!