Search results for query: *

Thanks - was ARS that fixed it in the end. We have some Local area numbers that don't work if insert digits is not fixed - ex. add 1 or 1319.

Hi- Thx - I tried changing route patterns earlier to no avail yet - must be missing something. Here we have all sorts of routes for the Core system at our main site. Don't we want to match or get the branch(LSP) site to use these routes - right? 1. Main(Core - working PRI that branch/LSP...

Appears I may have to change route-pattern and check ars anal XXX for other route patterns we missed?

Hi- Hopefully explaining this properly - we need help this weekend(next few days) - started a move of our office to a new building. We have our Avaya Definity up and running but the new PRI is damaged and under water. We already have our Telco routing our “incoming” - 800/Local numbers for...

Thanks Guys - we'll check V16 first and test from there. -P

Hi- We have are using CMS Supervisor R16(16.0 KA 27) - the application hands or shows "not responding" at intermittent times during day. The compatibility mode is set to WinXP SP3. We have another user that is a power user(many windows - 4/5 with reporting & realtime queues)with a 32=bit...

Thanks - we'll review the ACD guide and discuss options and go from there.

Thanks AvayaTier3 - our options look the same already? Is there more to configuring what we want? Read the doc you showed above...maybe our users are not handling calls the correct way? display system-parameters customer-options Page 6 of 10...

Hi- S8300-G700's w/ Software G3 Version: V13/3.1. We have Customer Service - users/stations that are part of 3 queues in CMS. In our current config - we cannot answer calls from other queues when logged into another queue. Is it possible for a station to put a call on hold in queue #1 "while"...

Hi- We are trying to rebuild a new softconsole machine. We are installing the software on a newer machines - forced to move from WinXP to Win7. We think we have the software working up to logging into the switch, Pos-busy and Set to Normal - with Directory /Ext's, etc. However - there is an...

Thanks - got it. I can just enter ch route-pattern <num> --> Press F5(help) - up to 254.

Thanks MikeyDidit. Anyone else know if there is a way? Else, I'll give up - appreciate any further ideas. -P

Ok - a bit confusing since we have these odd numbers: 36 100 200 201 How are they created or where do they come from in that table? Thx. -Scott

Hi- I'd like to create a new route - if needed. We have an Avaya Phone user that needs to call out to a cell phone that is not working with the current route/ARS. Get a recording that states "Your call cannot be completed as dialed - please hang up and try your call again or contact customer...

Hi- I've searched the forum and can't find any post related to adding a "new" route-pattern? Anyone help us? Thx. -P

Thanks - yes - we agree. But, the Dept wants to keep users(Cust Service Reps) in a hunt group - since we need these people to answer incoming calls in a single queue and watch and report within CMS. We are un-sure of how to set up these announcements w/ a HG. We have specific groups(sometimes...

Anyone help us out? Does anyone know how to setup multiple announcements for multiple people in a Hunt-Group? See notes above. Thx. -P

Hi again- Anyone help us setup on the VM instead in CM - no response yet? Would the programming involve adding announcements as an integrated group? "add announcement next", Name, integrate and "add" to a val board as group? Thx. -P

Hi- Bear w/ me - I think this may help? SOFTWARE SUMMARY: Machine Type: AUDIX AUDIX Release: 1.1-5.6 SWITCH INTEGRATION: DEFINITY OVERLAN Thx. -P

Hi- Thanks for the response - yes, we thought it would be a lot of administration - agreed. Here is the requirement - hope this is clear... We need an announcement for each station/user in a Hunt-group(queue). Users want to Add their Full Name ot an existing announcement For Example: "if...