Add announcements for every station in a Hunt Group?

[pichels]

Hi-


We just setup an announcement in the system - added to the Vector Programming for our Individual Queue(HG=hunt group) - example:

NOTE:
This is a 1 to 1 setup - meaning "one" HG to "one" person/extension/station...we get to this point via the auto-attendant options and pressing a unique 4-digit collection of numbers that points to a VDN(Group number) for a customer at our company...

05 collect 1 digits after announcement 5050 ( this was the new Announcement - saying person's name)
06 goto step 9 if digits = 1 ( Press one in announcement to go to Person's VM - leave mesg)
07 stop
08 messaging split 99 for extension 6391 ( VM for that person, of course)
09 stop

---

Now, we need to know how to setup a HG that has "multiple" stations/people.
And we we are not sure how to setup a unique announcement for each person/station/extension?
We think of this as a "one" to "many" setup...

display hunt-group X Page 4 of 61
HUNT GROUP
Group Number: 9 Group Extension: 6959 Group Type: ucd-mia
Member Range Allowed: 1 - 1500 Administered Members (min/max): 1 /7
Total Administered Members: 6
GROUP MEMBER ASSIGNMENTS
Ext Name (24 characters) Ext Name (24 characters)
1: 1252 User, Deb
2: 1264 Bartles, Fred
3: 1219 Eckenstein, Earl


How can we setup a rolling or unconditional loop with each of our users stations where we use a personal(unique) announcement that plays before reaching each user's VM in the vector programming?

Somehow we have to loop the logic above for a bunch of users in a HG?
Not sure if a "goto step if unconditionally" or other logic can help...we need to hit all extensions/users - if one is busy or on a call - goto next extension/station.

Would we have to hard code each station/extension in the vector programming?
What if busy or unavail? Use a Coverage Path or ?

Thx.

-P

 

[pichels]

All-

Does anyone have any hints a all?
Or will it require lots of programming in the vector - the only way we know so far.
Thx.

-P

 

[joesena]

I'm sorry, but I don't quite understand what you're trying to accomplish. What experience do you want the caller to have? It looks like you want the caller to dial xxxx, where it will ring one of three people (the most idle), then if that person doesn't answer, play an announcement giving them an option to leave that person a VM.

 

[pichels]

Hi-

We would like to have multiple "unique" announcements for every member of a hunt group.
Meaning - play one specific announcement for every station in a hunt-group before reaching/re-directing to that stations/user's VM.
Not sure this can be done - does this make sense?
Thx.

-P

 

[montyzummer]

This can be done but why do you want to do this its a whole lot of admin , can you explain the requirement and maybe we can come up with an alternative solution.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[pichels]

Hi-

Thanks for the response - yes, we thought it would be a lot of administration - agreed.
Here is the requirement - hope this is clear...

We need an announcement for each station/user in a Hunt-group(queue).

Users want to Add their Full Name ot an existing announcement
For Example:
"if you want to leave a voicemail for your examiner"
to
"if you want to leave a voicemail for <Fred Bartles>"

Meaning - take out the "examiner"(generic) and insert a user in the Hunt Group.

Basically - before the routing is directed to VM from the hunt-group...
Play an announcement that states - "If you would like to leave a mesg for [say the examiner name]" - rather than for "your examiner".


If needed - please ask more questions - thx!

-P

 

[montyzummer]

what type of vm do you have , as it seems that this could be done from mailbox rather than cm

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[pichels]

Hi-

Bear w/ me - I think this may help?

SOFTWARE SUMMARY:
Machine Type: AUDIX
AUDIX Release: 1.1-5.6

SWITCH INTEGRATION: DEFINITY OVERLAN

Thx.

-P

 

[pichels]

Hi again-

Anyone help us setup on the VM instead in CM - no response yet?

Would the programming involve adding announcements as an integrated group?
"add announcement next", Name, integrate and "add" to a val board as group?

Thx.

-P