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Hello All, So, with Office365's new updates and disabling of the IMAP our Emails stopped coming in to Ignite. Is there another way to get the emails working? (BTW, we enabled IMAP in the meantime with the O365 support, temporary solution) Running: MiContact Center Business - 9.3.5 Thanks,

Hello, I have been asked to add a Post Chat survey, it's an online survey. But I'm wondering if there is a way to implement it as a popup from within Mitel? I understand that once the client closes the window, it's done. But how have you guys handled this? Thanks,

Hello, Wondering if someone has a Mitel Client Component Pack for 9.3.5 that can be sent to me. The MiContact Center was recently upgraded from 9.0 to 9.3.5, however the CCC on the clients computer will not update. When I check in the folder - C:\Program Files (x86)\Mitel\MiContact...

Excellent!!! This is exactly what was needed!! Thanks so much @Billz66.

@Billz66, thanks for the response. I deleted some old messages from ElasticSearch but unfortunately it's not clear which emails are the drafts from the SystemInbox. I will keep poking, but it seems that it might be the only way to delete the messages.

Does anyone know if there is a way to delete draft emails? We have HUNDREDS of draft emails that were likely created by the agents picking the wrong email templates and closing/cancelling it. Thanks in advance,

I figured it out. It seems that the GlobalAppSettingsEditor.exe was not applying the changes. It seems that they renamed it. I manually edited the file - C:\Program Files (x86)\Mitel\MiContact Center\Services\StorageService\StorageService.exe.config <setting...

I tried this : (from: http://micc.mitel.com/kb/KnowledgebaseArticle52473.aspx?Keywords=in+use) --------------------------------------- 1. Go to [InstallDir]\Services\ConfigService\. 2. Open the GlobalAppSettingsEditor.exe. 3. Fill in the following: Application: (leave this blank) SectionGroup...

We updated to 9.3.5 on sunday(5 days ago), thing were working well until yesterday afternoon where we got stuck. This is the logs from StorageService. I've restarted the service already. At one point I archived pages of emails from ElasticSearch, but it seemed to work for a bit. But stuck now...

Hello, We are looking into the option of sharing desks / phones with multiple users. Instead of an Admin removing the MAC address from the phone, is there any other way for me to take over someone's phone and use it with my extension? Assuming we have the same phone type on our profile...

Rogers resolved the issue. At first they said it was fixed. We tested, still routing incorrectly. Re-Opened the ticket, then they fixed it again and it's working! Thanks for the feedback everyone!! Much appreciated..

Hi @Wishforall, We are running 9.2 but upgrading to 9.3.5 within the next week or so. Actually our agents prefer the Desktop version of Ignite. But both seem to make on single sound <bing> when a chat comes in. But they keep getting missed.

Hey All, I've been asked if we can link the Chat Ringing to the Phone. (if only this was possible) So, I need to come up with another way for the Agents to hear that there is a chat coming through on their system. The agents already have a Plantronics, both ear headset on linked to their...

Thanks @mikepiper, I've just opened a ticket with our SIP provider, let's hope they can fix it.

Hi @curlycord, You're correct, dialing from my mobile works correctly. I checked the Mitel SMDR reports and the logs showed the number was dialed correctly. The issue is currently only happening with 2 numbers that we are aware of. I will see if I can test with a SIP on the same account...

Hello, This is the second time that we have had issues with outgoing calls to certain numbers. The last time, the calls went to a odd voicemail that made no sense. [ponder] Today, there is a business number that seems to be rerouted to a completely different company number. NOT EVEN RELATED...

It seems that this has been an ongoing issue. Since version 9.0.0 till 9.3.4 http://micc.mitel.com/kb/KnowledgebaseArticle52693.aspx Time to upgrade.

@Billz66!! That's it.. Thank you so much, that did it.

It is Not the CloudLink Chat. Thanks.

I do see the following in the GlobalAppSettingsEditor. (I x'd out the last 2 of the actual MICC server) Warning: 2022-Feb-22 16:38:15.572 Client credentials could not be found in the Config file () Info: 2022-Feb-22 16:38:15.759 ServiceProxyWatchDog - Stop(): Stopping reregister timer...