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Greetings: Has anyone setup a message only msilbox on IX Messaging? I'm sure it'e simply but I can't seem to find the right option. I ended up creating a separate department and setting max messages to zero then associating the mailbox to this department. It works, sort of. Incoming callers...

Sounds good, I'll try this out. Much appreciated.

Sorry, this site will remain airgapped - even though they want the ability to export/grab specific voice mail messages from the system. It does sound like it is possible, though messy, using IX CSE with an SMTP server. While I did suggest calling into the voicemail from a mobile phone and then...

Apologies, I need to rephrase this question. Can I export a singular message (assuming this is an MP3 or WAV file) in my IX Messaging mailbox. Say I receive a voice mail message which needs to be exported to a file (then burned to disc for archival, placed on USB or emailed) for the 'head...

Greetings: My site's Avaya CM (8.x) and CMM is airgapped and we in the process of upgrading the voice mail to IX Messaging. Is there a way to export/backup voice mail messages for users on the system? Thanks, Kulabird

In the first page/tab of station information is the 'number' of button modules from 0 to 3. Was this filled in?

Greetings: I have a VIP and their executive assistant with an interesting problem. The EA has a bridged line appearance (set to ring) for the VIP and normally intercepts calls if asked and will place the call on hold allowing the VIP to grab the held call, which is currently blinking green on...

I did find the 'combodiag' and was successful to install but the firmware never changes from 5.3.0.3. It's probably due to the low hardware release of 2.

Greetings: I had an old ERS4524GT-PWR which we plan to exhume from stasis as it supports IP routing. One thing I did discover was the firmware was at 5.3.0.3 and the software at 5.3.1.0. Attempts to update firmware failed and the message reads, "Software download not supported on this stack...

Greetings: We're in the process of upgrading our system from Aura 6.x to 8.x. We've noted there are are great deal of TN cards which do not have recommended firmware available. What has been your experiences? We just do not have enough funds to 'GO G450' or 'GO IP/SIP.' Thanks

Okay, this makes sense though I'm thinking only using this with stations that receive a large number of vishing attempts. Cheers

Yes, I have ISDN PRI trunks for inbound and outbound traffic. Public Unknown Numbering? I currently use this for displaying ANI on outbound calls for specific internal stations on specific trunks. How would I use public unknown numbering for blocking all inbound callers who use the same NXX code?

Block the entire range of DID numbers then open holes for ones that are allowed? Sounds like router firewall rules which I'm not sure how to apply in this situation. Did you mean to setup 'global' rules using vectors? Could you expand on this?

Greetings: Anyone had luck blocking ranges of caller ID/ANI? I have a large system and have noticed spammers using the same area codes or non-existent NXX numbers. I currently block individual numbers using the XMOBILE/COR method but after 100 entries, I'm hoping for something with a wider...

Contact your Avaya rep or business partner for assistance.

Aura 8? Not on the JITC APL though it is probably in testing. Bad part would be the hardening processes haven't been released for DoD sites. Have you contacted the Avaya Gov Team? They should be able to assist IF the site purchased the Avaya maintenance contract. Something is off. Could...

OPTION 2: Setup DID station 422-0000 (sample phone number) as xport. Coverage path = 500 Coverage path 500 point 1 = coverage answer group (with 7 agents phones) Coverage path 500 point 2 (after 8 rings) = remove cover 500 (leading to remote cover phone number) Program one bridged call...

Greetings: I have a CM 6.3 and 7 users are setup in a ucd-mia hunt group. This worked somewhat well except there were issues when users accidentally logged themselves out of the group and did not realize it leaving incoming calls ringing busy. With a change of staff, the group supervisor...

Voila! 'List extension-type' did the trick. Thank you very, very much. Cheers!

Greetings: I'm stumped in trying to find a phone number in my CM 6.3 system. This number does not show up when I use 'list trace.' If I try to add the phone, the system tells me the number is previously assigned. List uniform dialplan does not show the number. it does not show up in...