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A client is using version 10. Embedded Voicemail set in IP Office mode. When an outside caller uses the dial by name feature the caller goes directly to voicemail instead of dialing the extension. Anyone have an idea of why this is happening and how to change it. The outside lines are all...

Sorry for not clarifying. All trunks are analog. I've migrated them from an old Nortel PBX to the IPO 500v2, and apparently it worked correctly previously

This client i'm setting up wants to have transferred calls show that the call is coming from reception instead of the actual external caller. They want this so they end user will answer, and reception can tell them who is calling. Currently when transferring the display shows the caller ID

Reset the passwords in IPO and on VM Pro. No change in the situation Also while the system was registered to voicemail pro, we created a new user, and it never created the mailbox One thing i didn't mention before. The voicemail pro and IP Office are on different vlan's IP Office...

Yes the UC module was removed. And the firewall is disabled

I'll check as you suggested when i have my next window to reboot the IPO and switch it to VM Pro again.

Yes we purchased a Preferred Edition License after the UC module died. and yes we did. Steps we took 1. installed voicemail pro 2. configured, recorded greetings 3. changed system voicemail config to voicemail pro 4. rebooted IPO 5. the voicemail pro server changed it's name from 0.0.0.0 to...

A Customer had a UC module using voicemial pro, but it died, and they didn't purchase support We switched them to use embedded voicemail, but they recently have purchased voicemail pro so we installed the windows version. When we switch the ip office to use the new voicemail pro on Windows, it...

Thanks for the suggestions. I'll see what i can do.

I received more info it's an NORTEL NT0B17AB auxiliary ringing generator. Connected through a bix panel to the Nortel PBX.

Hi. We have a client using a vantage ring generator associated with a phone in a plant on an old nortel system We are trying to get it to work with Extension 302, but can't seem to figure out what we need to do. The phone itself is a digital phone, and the ring generator is using a seperate 2...

Free Disk Space is 45%, so that doesn't appear to be the issue. I'll see if i can find the band-aids you mention though

We've been running 9.1.8 for a while, and this last week on 2 occassions 01/17/2017, and today 01/23/2017 the voicemail pro stops transferring calls User calls in, gets the Auto Attendant, selects 0 for reception , or any other extension and the caller gets dead air. It doesn't disconnect...

the ADSL filters didn't work. I'm seeing about sourcing the products from sandman.com the Fibre provider is not offering any help

Great info. I'll let you know how it all plays out. Thanks for the suggestions

It's a breakout from their isp so emulated sip

First time i've seen this issue: 2 Analog POTS lines connected to a small deployment Calling out from any digital handset i'm getting a squealing on both lines. Outside calls can hear a clicking, like the audio is breaking up. Connecting directly to the analog line with an analog phone i...

The Softconsole log file is showing a CMMsg TimedOut 10536 error allong with a TelephonyEngineSessionError(): Reason=3

no.. sorry i haven't upgraded yet. I waiting to get the upgrade license. sorry for the confusion

I tried. Softconsole 9.1 has the same issue failed to authenticate against existing users, and new users. I'm trying to get a 9.1 upgrade license to update the entire system.