Transferring calls showing external number

[jmarchi]

This client i'm setting up wants to have transferred calls show that the call is coming from reception instead of the actual external caller.

They want this so they end user will answer, and reception can tell them who is calling.

Currently when transferring the display shows the caller ID

 

[janni78]

What trunks are used would help.

"Trying is the first step to failure..." - Homer

 

[jmarchi]

Sorry for not clarifying. All trunks are analog.

I've migrated them from an old Nortel PBX to the IPO 500v2, and apparently it worked correctly previously

 

[joe2938]

I do not believe this is possible with analog trunks, they normally just stamp the btn number on all outbound calls.

 

[rdoubrava]

limitation of analog trunks, not the phone system

 

[kwing112000]

Are they doing a blind transfer or supervised? I would think on supervised transfer the caller ID wont pop up until the transfer is complete.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications