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Hi, I've noticed engineers have set Google's DNS on one of our maintained IPOs. Does anyone know why DNS might be required? Other than some of the higher-end phones that allow browsing, I'm not sure what this would be used for. Cheers, Dave.

Hi, I've recently installed the application server using the linux image, after an old server running 2003 with onex and contact store died. On the previous install I could see the presence of colleagues from within onex mobile, however this no longer shows now. The IM/Presence Server in onex...

This is a test phone I'm trying to set up in the office. There's no DHCP server connected to the switch, so no need for overcomplicating by adding VLANs for a single IP phone. How do I manually configure the phone? There's an option to press * to program when it boots, but this takes me to...

I can't see an option for file server address, only file writer IP address, is that what you're referring to? HTTP, TFTP and Manager PC address are all set to the IP of the Avaya. Okkie - DHCP is just set to dial in, so I guess that needs changing? The odd thing is, the phone has picked up an...

Thanks Peter. I just tried that, but the phone is still looking at the IP of my PC for the HTTP server.

Hi, I've got a 9621 knocking about that I'm trying to set up, but I can't seem to get it to download the required files from the IPO. I've set the HTTP and TFTP server IP addresses to the IP of the Avaya, and the phone file server type is set to customer, however every time I boot the phone I...

Hi curly, Apologies, that is what I meant. I've just got the customer to test using internal extensions and it works fine. The issue just appears to be when trying to conference external numbers. I'll check the supervised disconnect setting. Cheers, Dave.

Hi Curlycord, I've already tried this and when pressing *3 the second call is just retrieved, the first isn't conferenced in, it remains on hold. Do you know why this might be? Cheers, Dave.

I've got an engineer from the customer's maintenance company to remote onto the BCM, and they've advised analogue extensions don't have the option to have more than one intercom line, it just says n/a under intercom key settings. Is there anything else that can be checked? The soundstation 2...

That's a very good point. I'll get them to check. Cheers, Dave.

Thanks bcmfifty, I didn't realise link just referred to flash. Seem to be having an issue still though. Our customer dials a number, waits for an answer, presses conference, presses 2 to get a second dial tone, rings the number and presses conference when they answer, but then after dialling...

That's great, but the guide seems to refer to use with a Nortel analogue device e.g. press link 1 and link 2. Obviously a Soundstation 2 has no link 1 or 2, there is just the conference button that, when pressed, puts the initial call on hold. Would a user not expect a second dial tone to be...

Thanks for the reply. Do I need to use that to even get a second dial tone then? I know on the IPO500 we have in our office pressing the conference button provides a second dial tone, then I have to press join to flash and dial *47 to conference. Cheers, Dave.

Hi, Does anyone know why there would be an issue with the analogue Soundstation 2 being able to conference on a BCM50? It's connected to an analogue extension port and can make/receive the initial call, however, when pressing the conference button (three people) to make a second call, no dial...

Running 8.1(57), soon to be upgraded to 67.

Hi, Is there any special setup required to get video calling working on Flare for iPad? When I drag a contact into the main window the video calling option is greyed out. If I click video from the contact list on the right, a message saying 'Video Not Available - Your extension is not...

Anyone have any idea why the browser tab doesn't flash to notify of an IM being received?

Thanks for the advice IPGuru. Whilst this didn't turn out to be the issue, it certainly pointed me in the right direction. Browsing the private IPO address didn't work, so I looked into this and found that the VPN wasn't setup to provide a private IP in the correct subnet. Upon correcting...

Do you know any way to get Flare working over a VPN? We connect the iPad via a PPTP VPN and it won't login. Are there any suggestions/tips/methods/changes to get this working?

The time being wrong isn't the issue, as I said in my previous post, I've since fixed that. The problem is that since going to 8.1 the One-X tab in the browser doesn't flash when receiving an IM. This means you have to intermittently check to see if you've received any messages, which kind of...