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Polycom Soundstatoin 2 Conferencing

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DaveBTL

DaveBTL

Technical User
May 20, 2013
26
GB

Hi,

Does anyone know why there would be an issue with the analogue Soundstation 2 being able to conference on a BCM50? It's connected to an analogue extension port and can make/receive the initial call, however, when pressing the conference button (three people) to make a second call, no dial tone is received.

I can't see any settings on the Polycom itself, so was wondering if something perhaps needs amending on the BCM.

Cheers,

Dave.
 
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Thanks for the reply. Do I need to use that to even get a second dial tone then? I know on the IPO500 we have in our office pressing the conference button provides a second dial tone, then I have to press join to flash and dial *47 to conference.

Cheers,

Dave.
 
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That's great, but the guide seems to refer to use with a Nortel analogue device e.g. press link 1 and link 2. Obviously a Soundstation 2 has no link 1 or 2, there is just the conference button that, when pressed, puts the initial call on hold.

Would a user not expect a second dial tone to be received once putting the first call on hold, to be able to make the second call, and then press *3 to join them?
 
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Thanks bcmfifty, I didn't realise link just referred to flash.

Seem to be having an issue still though. Our customer dials a number, waits for an answer, presses conference, presses 2 to get a second dial tone, rings the number and presses conference when they answer, but then after dialling *3 the second call is just brought back, the first call isn't conferenced in.

Any ideas?

Thanks again.
 
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Do you have 2 Intercoms assigned to the conf unit DN?

=----(((((((((()----=
curlycord

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Toronto Canada
 
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That's a very good point. I'll get them to check.

Cheers,

Dave.
 
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I've got an engineer from the customer's maintenance company to remote onto the BCM, and they've advised analogue extensions don't have the option to have more than one intercom line, it just says n/a under intercom key settings.

Is there anything else that can be checked? The soundstation 2 is supposed to be compatible with the BCM50 according to documentation.

Cheers,

Dave.
 
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Hi Curlycord,

I've already tried this and when pressing *3 the second call is just retrieved, the first isn't conferenced in, it remains on hold.

Do you know why this might be?

Cheers,

Dave.
 
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Hi curly,

Apologies, that is what I meant. I've just got the customer to test using internal extensions and it works fine. The issue just appears to be when trying to conference external numbers.

I'll check the supervised disconnect setting.

Cheers,

Dave.
 
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