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Thanks for all the response. Summarizing; as at other sites I have done this, two ACD Path's with Interflow has worked well but only where the incoming DID did NOT match the Path. kwbMitel; I will try your idea with adding a Phantom Agent group as the idea sounds promising. I will update my...

Can anyone help with an issue I am having with adding a Recording to a Mitel 3300ICP. Basically I have existing Path numbers that are associated with Direct Inward Dial digits i.e. 299-1000 rings to internal Path #1000. I want to add an announcement prior to the caller being presented to the...

The Mitel is providing the CLID.

I am calling from a 5340IP set. when I select the conference Key and make my second call via PRI, the caller does not recieve CLID.

Having an issue with CLID that is required for cellular vendors and overseas carriers to provide connectivity. When making my first call CLID is presented to my caller; however when making a second call in a conference scenario, the CLID does not get presented to the caller, thus call fails. Is...

Hi, I typically go away from using MLAA unless only front ending the calls. Use ACD Path's with Interflow Dialing List. This gives better control of the calls. You can still have Dial by Extension or Name as one of your Dial List options.

THis is correct, sets that are being recorded must be configured as you would a Teleworker. Hold 7 key on powerup and follow instructions for entering IP address of the MBG with the Tap licenses for SRC. You will see the MAC of the set in the Devices TAB. Enable device and set will register via...

Thanks for the thoughts. At present I have a Path created for the DID (simple 4 digit number)users. By Reroute Always (DID Originating Device) I am able to send the external calls to the Path's with the common RAD with "Your being Recoded" greeting and interflowing to a Phantom DN labeled...

Got a weird one here. Customer just rolled out Call Recording and wants to ensure all callers are aware thier calls are being recorded. Basic users in ACD Path which is easy with RAD's, however users have D.I.D.#'s that they also want to recieve a notification. I have used Path's for direct...

Unconnected is the key word. The SX2000 can do remote DSS/BLF at Rls32 and up I believe, however this is over T1 utilizing MSDN.

if you are able to utilize hospitality (voicemail) you are good to go. Set your (extension) as Front Desk Mailbox and you can check in or out the mailbox easily. Remeber the mailbox does not clear on a check out. It clears when you check it in for the new user. This is done so messages are not...

Agree with kwbMitel, 5550 is very cpmplete for call information. Verify you are using (have open) correct tabs in the center section marked Queued Calls on the left. For incoming information you will require "Incoming Calls" Tab to be open. Note that the console is not designed for call...