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I noticed on your posted trace route you are using codec G711. VoIP traffic over a WAN should use G729 or G729A. Something to consider especially if you have low bandwidth.

Have you tried resetting the phone using mute+73738# ?

NACR has a webinar on SIP Trunking Basics, here is the link www.nacr.com/NewsEvents.aspx?id=351

Try deleting the recorded name.

Attendant user is the operator or attendant console. To display enter "display attendant N" , N = assigned console number. For ex. display attendant 1

Tyerap Sorry for the frustration my reply caused. This forum is an excellent place to find and exchange information; all posting are meant to help. Additionally, the Avaya support web site has Intuity documentation. If maintaining this system is part of your responsibility, I recommend you...

Had the same problem. Check the DNS server IP address in the Intuity TCP/IP Networking administation page.

You can perform changes byway of the supervisor mailbox #70. However, you will need the password.

Thanks for the programming info. The extension did not have Automatic VMS Cover - #310 - set to "assigned". After turning this on, internal VM coverage starting working.

I am experiencing the same problem with one extension; did you ever resolve this problem, if yes, how? Thanks in advance.

How is the coverage path defined for 3098?

Sounds like you have a tip & ring reversal coming from the d-marc. This will cause ground-start lines to show as "disconnected'. Try reversing the pair (jumper/cross-connect) at the port and then reset the trunk card.

Check the main line for dial-tone by doing a status of the trunk-group the line is associated with. If the line is in a "disconnect" status it could mean one of two things; there is no-dial-tone to the trunk port or it has a tip & ring reversal.

Problem fixed. Loaded S8300 server patch 02.0.110.4-5619.tar.gz. Thanks all for your help.

Grrrr...it's back. Worked fine for 1 day. Codec on both ends set to the following, is this acceptable? IP Codec Set Codec Set: 2 Audio Silence Frames Packet Codec Suppression Per Pkt Size(ms) 1: G.729A n 2 20 2...

My port range is 2048 to 3047 and routing is provided by a Checkport firewall.

Thanks for your assistance. Here's what I have done so far. According to Avaya, the ringback tone is generated from the near end switch (my Prologix), so I upgraded the Prologix's Medpro & CLAN firmware. The problem resurfaced a few days later...grrrr. With the problem present I did a list...

When connected both ends can hear each other.

Group Number: 69 Group Type: h.323 Remote Office? n Max number of NCA TSC: Max number of CA TSC: 0 Trunk Group for NCA TSC: Trunk Group for Channel Selection: 69 Supplementary Service Protocol: a Near-end Node Name: olyclan Far-end Node Name: seas8300 Near-end...

Silence Suppression set to off and codec same on both ends.