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Hi I've been getting the following alert from our CCM server ALM0113 - MiTAI performed a hotrestart According to prairiefyre I need to change the threshold level at which MiTAI errors cause the service to reload the MiTAIClient dll. Can some-one point me in the right direction also why...

I don't think you can do this directly from AD to nupoint however you can export users email address from AD onto a csv file using LDAP admin tool (check on technet for instruction) from there you can i believe import to nupoint. Can anyone help with how to import the CSV to nupoint?

Try pressing the messsage button - read message - Erase mesg

Dear all Just to give an update we have identified the problem to be with the firewall, the traffic is was not routing correctly. From the wire shark logs we could see the connection to the mbg and the 3300 authenticating the user however the next hop is to another device which at this point...

Thanks I had a look at the logs TUG_TUG.LOG from there I can see my SIP client making connection to the MBG and actually authenticates with the 3300 but then times-out on reg. There's no further info from here. On viewing the logs I noticed something quite alarming in particular two attempted...

Guys thanks again for your advise, I tried this internally using X-lite for windows connecting straight in to the 3300 and that worked using SIP account.... Our edge firewall is co-managed by a 3rd party supplier there due in next Tuesday so we can run some test on the network so investigate...

Dear All Thank you all for your input much appreciated SXWizard Yes I’m using an iPhone client (iSip) I will give Bria a try and use this client for further testing Apologies for the confusion about Sip trucks I was refereeing to the SIP trucks provided by our providers and if may be an issue...

Hi Thanks for getting back to us... Here's our timer config Keep-Alive Period 120 Registration Period 3600 Registration Period Refresh 50 Registration Max Timeout 90 Session timer 0 Subscription Period 3600 Subscription Period Min 300 Subscription Period Refresh 80 Invite Ringing Response...

Hi All We seem to be having some difficulties connecting via SIP connection just times out. Tried various SIP apps on the iPhone Our setup MBG (On the dmz) 3300 MCD 5 SP1 We currently have teleworker users using Mitel 5340 handset which establish connection and is working well and has been...

Data sync ok excluding dates when offices were closed.... thanks for your help.

Thank you for you quick reply, between 24th dec - 2nd jan the offices were closed so no data would have been collected. I'm currently running another sync between jan 2012 - December 23rd....i will keep you posted. Thanks Again

Dear All For the last 2 hours the "summarize data" has been stuck on a particlar date with current opeartion set to LoadDatabase. Started the Wizard from the 1/1/12 - 2/8/13 and its processing on the 27/12/12 any ideas? Thanks

Dear all Just to let you know i have resolved this. Seems like when we started up the IQ CCM was still offline. After an hour later when CCM was brought back up it somehow lost the configuration settings for the IQ. Under Enterprise on CCM WEB we added the media server for the IQ. Synced...

Dear all We seem to have lost our Intelligent Queue Smart Choice layer Exit code from the IQ. Have tested connection between IQ and CCM and seems fine. Syncing Data from the 3300 is fine. This happened after we shut down all our systems as a precaution due to a AC failure in our Comms room...

Hi Guys Just to let you know this has been resolved, i've had to reboot all our 3300 then the CCM server. Sync is now ok. Thank you all for your help.

Hi - You will need to holf the up/down volume button together skip to select "Tools and Features" select Restore Default. That should clear the phone.

Thank you DeanBlount and 619Tech I will first try and restart the MIXML Servie first if this fails will try and bounce the server. Will keep you informed.

Hi All Wondering if you get help with this qurey we have ccm Ver 6 and only in the last couple of days have had some sync failures Please see below. We have 3 3300 which are all syncing ok no errors reported from network monitor. Please let me know if you need an further details. " The...

Thanks Surferx0. After re-installing CCC a few times and setting the IIS to deny access and adding client IP address as an exception this seems to be working. Thanks again please let me know if i can be of any help.

Thanks, I checked IIS settings IP address was set to grant all computers access to ISS. I denied access and allowed my test machine IP Address through. Re-installed CCC done this a few times now still not updating.Restarted IIS etc. What version of IIS are you using were currently using IIS6...