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I have an Avaya 8800 running CM 5.2.1

I haven't tried EC500 because I don't want to give them a physical phone.

Yes it doesn't matter how many rings I make it. It still barely ring the AT&T cell

Hi I am trying to use a virtual extension to remote call forward to an AT&T Blackberry and if the call is unanswered then to bring the call back into the Modular Messaging Voice mailbox. The AT&T cell phone seems to reject the call and then the Modular messaging mailbox answers the call right...

I'm getting that same error and can't get my phones to stop looping any idea what it could be?

I don't have tenant partitioning on either but I am by default tenant 1 so that should still work

I can see the phones grabbing the 16xxupgrade.txt file and the 46xxsettings.txt file but not the firmware. Muct be the 16xxupgrade.txt text file

You need to change 0 back to attd in your dialplan, next add a new vdn which follows your normal dialplan to point to the attendant vector. Then change tenant and add in the new vdn to the Attendant Vectoring VDN field. Should all work after that.

Hi All, I have an MV IP_TEL MGR server running and it works great updating my 4600 phones but other than the 4600settings.txt file and the 16xxupgrade.txt file it will not pull the new bin files into the 1600 phones for some reason. Is there something I need to edit in the 16xxupgrade.txt...

Hi, My night service is setup to have this overhead ringing through my paging system. I have a listed directory number ext 2911 called night service and in my tenant form looks like this: Attendant Group: 1 Ext Alert Port (TAAS): 01B1203 Night Destination: Music Source: 1 Attendant Vectoring...

I want to set up a coverage path so if a call comes to station 10107 and that station is active, the call will follow the coverage path to point 1 which is station 12656. However, if station 12656 is active I want the call to immediacy go to point 2 in the coverage path, station 12652. I have...

Hi, I'm trying to use a 4621SW with a Cisco PIX VPN to hook up a VPN phone. I can get the keys exchanged fine but the phone can't find the call server once it establishes the VPN. Has anyone run into this before and have any advice. I'm pretty certain this is a network routing issue but the...

I have the same issue on my vpn phone attempt any update

Thanks for all your suggestions. Thank you Nick for your suggestion EWT is the way for me to go.

Is there anyway for vector to check if all agents are in Aux-Work and then do something like send the call to another skill? Thanks

That vector doesn't work at all I'm in a real bind here. Since everyone has skill one as their direct agent skill it doesn't wait for that one person to answer. How do you queue a call to the direct dialed agent extension for 60 sec then try a backup skill if the 60 seconds passes or the person...

I created the following vector for direct agent queuing. Skill 1 is my direct agent skill and skill 97 is what I am using to cover after 60 seconds. Is there a way to not wait the initial 60 seconds if the agent is in Aux Work or a specific Aux work would be better. Thanks, 01 goto step 12 if...

Thanks for that Susan, but how would I account for the agent being in AUX or not logged in? Please excuse my ignorance here. Thanks,

How would you use a Vector in Direct Agent Calling. I need to setup direct agent calls to queue for one group indefinitely unless they are in AUX or not logged in. Can someone help me. All I see is an announcement that I can create for it. I have Comm Mgr 5.0 on my system with EAS

Hi All, I'm trying to get the VPN IP Phone up and running on an Avaya 4621SW and 4610SW telephone to an Avaya Comm Mgr 5.0 8730 PBX. I have loaded VPN software a10bVPN232_4 on the telephones and have the VPNSettings.txt file installed on them but when I try and connect to my Cisco ASA 5520 I...