Direct Agent Call Vectoring

[gingersnap1027]

How would you use a Vector in Direct Agent Calling. I need to setup direct agent calls to queue for one group indefinitely unless they are in AUX or not logged in. Can someone help me. All I see is an announcement that I can create for it.

I have Comm Mgr 5.0 on my system with EAS

 

[SF0751]

Give the agent a coverage path for the Direct Agent logon ID. Point the coverage path to a VDN/vector.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[gingersnap1027]

Thanks for that Susan, but how would I account for the agent being in AUX or not logged in? Please excuse my ignorance here.

Thanks,