Vectoring Question 3

[gingersnap1027]

Is there anyway for vector to check if all agents are in Aux-Work and then do something like send the call to another skill?

Thanks

 

[nickd87]

You have at least 2 options:

1. If all of your agents are in Aux, your EWT will be infinite. So you could do a "goto step x if expected-wait for skill X > 9999" and go from there.

2. If all of your agents are in Aux, there are no available agents, so you could make that your goto conditional. However, this will also be true when your agents are in after call work.

 

[mikeydidit]

change vector 110                                               Page   1 of   3
                                  CALL VECTOR

    Number: 110              Name: T&A MACHINE #1
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? n
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 wait-time    0   secs hearing ringback
[B]02 goto step    19            if staffed-agents   in skill 23           <  1 [/B]

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[inerguard]

Slight correction om mikeyididit answer.

the goto setp 19 command should be "if available-agents" and not staffed-agents


[Started on Version 3 software 15 years a go]

 

[gingersnap1027]

Thanks for all your suggestions. Thank you Nick for your suggestion EWT is the way for me to go.