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From what I have been able to tell, it's a programmed maximum of 139 rows in the database table, at least on 5.8 FP6 which is what we are on. I'm not sure how changable this is. Do you have a 6110 as well, or just 6160? I'm pretty sure Prairiefyre wouldn't include full logging/reporting...

Definitely agreed, and we do have real-time chat from the 6100 in use already. But it was asked for, and I was a bit challenged in figuring out how to get it done on the 3300. Glad I can put this bright idea to rest.

I'm not sure exactly what the correct term for this feature would be, but basically a manager wants to be able to monitor a call and speak to the agent while they are on the phone, without the caller being able to hear the manager. So kind of a half way between silent monitoring and a 3-way...

Thanks Supernova, looks like the call re-route to RAD provided the intended result, I had no idea it would continue ringing on the line like that. As a follow up question to this, for the Call Forward - No Answer timer in the class of service options, how does the 3300 decide which timer to use...

Using a 3300 MXe on MCD 4.0 SP2. We also have Nupoint and a 6160 to utilize if necessary. We are using an external music on hold source. It has been requested that calls to a certain phone number rings a group of otherwise ACD agents as a ring-all, not to their ACD path. However it was also...

System Options Assignment form -> Outgoing External Call Prefix for Applications setting should do it. It is a global setting though and doesn't distinguish local vs. long distance. But if you are able to dial 1+area code for local calls as well then setting it to 91 should work.

It's not any more or less than the ports you are licensed for and have programmed for Nupoint. Anyone being handled by the Call Director will of course use up ports that would also be used for voicemail if you are planning to use it as a front-end for a high volume number.

It is currently used at this site (no public link with the callbacks). It is actually much easier to configure on the IQ than a traditional voice callback. The majority of the implementation effort is really integrating it into the UI of your current website. Prairiefyre does provide a usable...

Well we weren't using 3.5mm connections, the DA60 is a straight USB for quick-disconnect headsets. PF even specifies this item as one of their few supported devices for softphone in their knowledgebase article (KB 50566). Perhaps replacing all headsets with something like the 655 that doesn't...

I'm pretty sure they are discontinued now but I love the Navigators, given their space-saving design and built-in audio connection with the option to use a headset/headphones with a standard analog 3.5mm TRS connection that most phones don't have. I attempted to implement Prairiefyre's...

Did it happen once or does it happen consistently? I had a situation where a call came in to our 6160, was disconnected, and then immediately reconnected as another call. The port being used by the disconnected call was never released by the 6160 and it combined both calls together, causing the...

Are you referring to Nupoint's Call Director? It's likely the dial plan if you've already set up a menu with the correct max DTMF length of your extensions and the multi-key option to blind/supervised transfer of gathered digits. The dial plan will need to be changed to allow the correct number...

I was able to successfully retrieve the VM admin password on our 3300 that was setup by another user thanks to that post. It's stored in that BIN file in plain text.

I have a 3300 MXe running 4.0 SP2 with a 5550 console. The console was originally set up at a personal user's workstation which is logged on/off, restarted, etc. on a daily basis (i.e. not the ideal installation). We don't have a receptionist in the traditional sense that would be stationed at...

Are these ACD agents also reachable from the outside by extension? Maybe they aren't actually getting ACD calls but instead getting call backs intended for the previous agent who mistakenly had that extension.

It is the same for us, the 3300 and 6110 real-time reporting show the correct phone system time but the handsets can be minutes off at any random time. The agents here use the phone as if it's a timeclock as well as the 6110 is heavily used in addition to the Workforce Scheduling add-on so the...

We had this problem intermittently as well and had to re-install the new client setup package that came with 5.8 on some of the client machines. The update problem is likely related to IIS as Prairiefyre specified in their recent KB article. I know in the past if IIS is down the test link will...

What issues might it create? It would be good to know, in case a business case needs to be made for additional EHD licenses. I've had to do this with a specific user who could potentially be in 3 different offices as well as having a teleworker phone at home using the MBG and wants his primary...

So it all did function correctly with a modular adapter. My question now would be along the lines of a more proper cable installation. I terminated the cable run from the demarc into a 110 block, then a short cable to the modular adapter with the 2 cables on the other end running to the PBX and...

Making another assumption here, but are the offices networked at all? If you did not have EHD licenses but have the 3300's networked, the key assignment would still be an option as you could program that specific user's phone to its home 3300.