Mitel 3300 - Call History - Auto Dial Back

[acskmk]

Hello. This is a two part question. When we use our call history to dial back a missed call we have to edit the number by inserting a 9 in front of it for a local call. Is there a setting somewhere within the controller to automatically insert that 9? Obviously we have the same issue if the missed call is long distance. Is there a table that could be built to insert 9 and 1 if the number is not local? Your help is much appreciated!! Thank you!

 

[surferx0]

System Options Assignment form -> Outgoing External Call Prefix for Applications setting should do it.

It is a global setting though and doesn't distinguish local vs. long distance. But if you are able to dial 1+area code for local calls as well then setting it to 91 should work.

 

[acskmk]

I made the change. There was no previous entry. Does this require a reboot of the controller? There is no change in that it does not automatically insert the digits to dial. It is still set to manually edit the number. Thanks

 

[kwbMitel]

The change is not retroactive (On existing history)

Should not require reboot.

Try with new history logged after change.

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What's most important is that you realise ... There is no spoon.

 

[acskmk]

Yes. I had assumed old history would not be modified therfore I placed a test call and attempted to dial again. No change. Thoughts?

 

[lowradiation]

Are you using the call history 'application' on a 5330, 5340, 5360?
If so, I don't think it looks at the 9 that is set in System Options. (could be a bug or 'by design' depending on tech support)
Add a call history 'feature' key. This won't give as much detail as the call history application but it will allow a callback without dialing 9.

 

[acskmk]

Thank you lowradiation. You are correct, if I add a call history feature key it does allow call back. On a 5340 or 5330 we were using the superkey call history app it does not insert the 9 for dial back without editing the number first. I'm assuming by design at this point. Thanks All!

 

[kwbMitel]

well done lowradiation.

**********************************************
What's most important is that you realise ... There is no spoon.