I'm not sure exactly what the correct term for this feature would be, but basically a manager wants to be able to monitor a call and speak to the agent while they are on the phone, without the caller being able to hear the manager.
So kind of a half way between silent monitoring and a 3-way conference, the manager would be silent to the caller, but not to the agent.
3300 MXe on MCD 4.0 SP2. Also have a 6100, 6160, Nupoint, and Oaisys to utilize if necessary.
So kind of a half way between silent monitoring and a 3-way conference, the manager would be silent to the caller, but not to the agent.
3300 MXe on MCD 4.0 SP2. Also have a 6100, 6160, Nupoint, and Oaisys to utilize if necessary.