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Users will be calling from phones in multiple patient rooms, the 4018 ext was just one example. Everything we have tried and researched appears to indicate that the switch will pass the originating phones DN as CLID. Which makes me wonder why the CLID option exists for a Phantom DN if the...

We are attempting to set up a DN that forwards to a vendor's number and passes a single CLID. The vendor is providing an offsite hospitality program that the cleaning crew can use to indicate the status of a room (Clean, Needs Cleaning, etc). This system is dialable from the hospital. The...

That did it. Am I not remembering the procedure correctly or did something change?

I am trying to set up a new phantom loop on a Opt 81 running 4.5. We have two phantom loops that are fully utilized - Loops 148 and 152. Loop 156 is being used for VOIP. I tried to create a phantom on loop 144. Two questions: 1) I am building loop n144 as a Quad Density loop in LD 17 (TERQ...

I'm not sure if 2.1 and 2.2 are the same, but... In 2.2, you go to the Sites section of OTM, choose Telemanagement then Telecom Billing System, choose File then Reports, drill down to the actual report you are running. The Filter and Sort options appear in drop down boxes on the right hand...

I had an involuntary INI perform after I made about 50 changes to my ESN DB. I CHGed about 40 NXXs to a different RLI, then added NEW about 12. I ran an EDD. Went back to the ESN to print out all of my NXXs and compared this to my original list. I made 2 additional CHGs, then ran another...

Man, that sounds like an end user that needs a hobby... 1 SLIPR per 24 period, while annoying, is not that big of a deal. Since it is reoccurring, I applauded his wanting to track it down in case it is a symptom of a major issue, but jeez... 1 SLIPR? The amount of time put into tracking down...

Sorry, that should have read "To List all DISABLED TNs", not OOS TNs.

Are you trying to List all Out Of Service TNs or are you trying to place a defective TN in Out Of Service? To list disabled, see John's explanation. To place a bad TN in OOS, LD 20, New, OOSMLT.

Customer has requested setting up an external call forward for their analog Polycom conference phone. I have set XFA and FTR CFW 12. They would like a 'one touch' solution to forward their calls at 19:00 until 07:00. This way, they do not have to worry if someone fat fingers the CFW phone...

I need to set up a limited pickup group. This is the situation: The service department has three phones. There are three additional phones in the administrative office right next door. The three people in the administrative office want the ability to pickup any of the three service phones if...

1. I have a MerMail setup with only four available ports. This may be a problem at certain times of the day. I have a spare MIRAN card and may consider setting up a FRRT and SRRT. However, I already have a MUS route set up. If I have a MURT set and all four MerMail ports are in use, will a...

I feel your pain. Until just recently I worked at a call center that had over 170,000 DNIS entries in table 1 alone. All together there were 200,000 + entries. It used to take an hour and a half to capture the file and then perform a Find operation. There is no way to selectively search...

The single line group won't work because they want each position to have it's own unique DID number - but they want to be able to collect stats as well, so using the DN is not the ideal solution (Our other production floor uses multiple queues and DNIS routing, but that will not work for this...

It's amazing that after 7 years of working in Telecom, I keep discovering how little I really know... In this case, I am adding 4 new PRIs to an Opt 81C. The database is programmed (the "hard" part) but I had issues with the circuits coming up. I wasn't able to get the LEC on the phone during...

My previous job site is now a customer and they have a request. They are bringing in 200 new DIDs that they want assigned to 200 stations on the production floor (each station will have its own unique DID). They would like each DID to have VM capabilities. The system is a Opt 81C with MAX...

One of our customers uses a PMS package by Hospitality Solutions International (HSI) called Jaquar. Their web page is web.hsi-solutions.com. We are trying to work through an issue with names on the phones showing up as VACANT when there is actually someone checked into the room though.

Well, I didn't say we were current! :-) Meridian (I believe) has officially entered End Of Life, as well as not being sold... I was recently told that you couldn't buy Symposium seperately anymore, that you now have to buy Contact Center - it was all being bundled together. Can anyone...

We used to have Multi Queueing available on a Meridian MAX run system. I believe there is a Multi Queue package (MQA?) that had to be activated.

I'd swap the phones that are not ringing with phones that do, before I swap PSes. If the working phones don't ring, you've go a hardware issue. Might be worth moving the phones to a different port if possible...