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  1. Watsonj

    CLID Forwarding on Phantom

    Users will be calling from phones in multiple patient rooms, the 4018 ext was just one example. Everything we have tried and researched appears to indicate that the switch will pass the originating phones DN as CLID. Which makes me wonder why the CLID option exists for a Phantom DN if the...
  2. Watsonj

    CLID Forwarding on Phantom

    We are attempting to set up a DN that forwards to a vendor's number and passes a single CLID. The vendor is providing an offsite hospitality program that the cleaning crew can use to indicate the status of a room (Clean, Needs Cleaning, etc). This system is dialable from the hospital. The...
  3. Watsonj

    Setting Up a New Phantom Loop

    That did it. Am I not remembering the procedure correctly or did something change?
  4. Watsonj

    Setting Up a New Phantom Loop

    I am trying to set up a new phantom loop on a Opt 81 running 4.5. We have two phantom loops that are fully utilized - Loops 148 and 152. Loop 156 is being used for VOIP. I tried to create a phantom on loop 144. Two questions: 1) I am building loop n144 as a Quad Density loop in LD 17 (TERQ...
  5. Watsonj

    otm 2.1 help

    I'm not sure if 2.1 and 2.2 are the same, but... In 2.2, you go to the Sites section of OTM, choose Telemanagement then Telecom Billing System, choose File then Reports, drill down to the actual report you are running. The Filter and Sort options appear in drop down boxes on the right hand...
  6. Watsonj

    INI After ESN Changes

    I had an involuntary INI perform after I made about 50 changes to my ESN DB. I CHGed about 40 NXXs to a different RLI, then added NEW about 12. I ran an EDD. Went back to the ESN to print out all of my NXXs and compared this to my original list. I made 2 additional CHGs, then ran another...
  7. Watsonj

    I get 1 slipr every night around midnight

    Man, that sounds like an end user that needs a hobby... 1 SLIPR per 24 period, while annoying, is not that big of a deal. Since it is reoccurring, I applauded his wanting to track it down in case it is a symptom of a major issue, but jeez... 1 SLIPR? The amount of time put into tracking down...
  8. Watsonj

    Out of Service TNs

    Sorry, that should have read "To List all DISABLED TNs", not OOS TNs.
  9. Watsonj

    Out of Service TNs

    Are you trying to List all Out Of Service TNs or are you trying to place a defective TN in Out Of Service? To list disabled, see John's explanation. To place a bad TN in OOS, LD 20, New, OOSMLT.
  10. Watsonj

    Ext Call Forward for Polycom

    Customer has requested setting up an external call forward for their analog Polycom conference phone. I have set XFA and FTR CFW 12. They would like a 'one touch' solution to forward their calls at 19:00 until 07:00. This way, they do not have to worry if someone fat fingers the CFW phone...
  11. Watsonj

    Need to Setup a Pickup Group

    I need to set up a limited pickup group. This is the situation: The service department has three phones. There are three additional phones in the administrative office right next door. The three people in the administrative office want the ability to pickup any of the three service phones if...
  12. Watsonj

    Two MerMail 12 Questions

    1. I have a MerMail setup with only four available ports. This may be a problem at certain times of the day. I have a spare MIRAN card and may consider setting up a FRRT and SRRT. However, I already have a MUS route set up. If I have a MURT set and all four MerMail ports are in use, will a...
  13. Watsonj

    LD 49 IDC info

    I feel your pain. Until just recently I worked at a call center that had over 170,000 DNIS entries in table 1 alone. All together there were 200,000 + entries. It used to take an hour and a half to capture the file and then perform a Find operation. There is no way to selectively search...
  14. Watsonj

    Complicated 81C ACD Queue CFW Issue

    The single line group won't work because they want each position to have it's own unique DID number - but they want to be able to collect stats as well, so using the DN is not the ideal solution (Our other production floor uses multiple queues and DNIS routing, but that will not work for this...
  15. Watsonj

    Smart Jack to Opt 81C (RJ-45 to DB15) Pinout

    It's amazing that after 7 years of working in Telecom, I keep discovering how little I really know... In this case, I am adding 4 new PRIs to an Opt 81C. The database is programmed (the "hard" part) but I had issues with the circuits coming up. I wasn't able to get the LEC on the phone during...
  16. Watsonj

    Complicated 81C ACD Queue CFW Issue

    My previous job site is now a customer and they have a request. They are bringing in 200 new DIDs that they want assigned to 200 stations on the production floor (each station will have its own unique DID). They would like each DID to have VM capabilities. The system is a Opt 81C with MAX...
  17. Watsonj

    Hotel - Call Accounting Software

    One of our customers uses a PMS package by Hospitality Solutions International (HSI) called Jaquar. Their web page is web.hsi-solutions.com. We are trying to work through an issue with names on the phones showing up as VACANT when there is actually someone checked into the room though.
  18. Watsonj

    Do we need SECC oir CC 6.0?

    Well, I didn't say we were current! :-) Meridian (I believe) has officially entered End Of Life, as well as not being sold... I was recently told that you couldn't buy Symposium seperately anymore, that you now have to buy Contact Center - it was all being bundled together. Can anyone...
  19. Watsonj

    Do we need SECC oir CC 6.0?

    We used to have Multi Queueing available on a Meridian MAX run system. I believe there is a Multi Queue package (MQA?) that had to be activated.
  20. Watsonj

    Several extensions wont ring??

    I'd swap the phones that are not ringing with phones that do, before I swap PSes. If the working phones don't ring, you've go a hardware issue. Might be worth moving the phones to a different port if possible...

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