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if you are refering to a second line, its TDD in the CLS...

Thanks everyone! All solid information. Basically, i am trying to get the EWT put in without increasing the abandon. Apart from giving callers an option to route out, can you see another way? once again, thanks in advance.

Hello, I was wondering if I can get clarification on EWT. Is there a way to put the EWT before being queued to a skillset or does it have to come after the QUEUE TO SKILLSET command? I am trying to find a way to do this so that in the event the caller decides to hang up, it doesn't count as...

again, thanks for everyone's reply. Great advice!

Hi Acewarlock we have received numberous collect calls from one area code/exchange that have made their way though our mail...they are collect calls but i am wondering if someone is trying to get an outside line...thanks

Thanks johnpoole, I checked the permission lists, but i will take your advice and go through your suggestions. thanks again,

Hi johnpoole, unfortunately not...its becoming a nuisance as I suspect someone is trying to get thru dial access to the outside. thanks

Thanks phonz1, I will keep pressing the CO...

Hello, can anyone tell me if its possible to block incoming calls from a particular number or exchange? I have a 61c...I tried to get the CO to block the calls but they tell me its not possible. any insight would be appreciated. thanks

thanks guys, captaingadget, I have the ACDN on the in calls key, but I can't add it as a CDN in Symp because its an ACD not a CDN - the acquire fails. I built this ACD the same as another that is acquired but can't figure out what is missing to acquire it...thanks again.

you are right...it is ASID 16...I will go down the CP path...thanks for the insight.

thats the thing, I don't see it or the acquired one...I will keep looking...thanks

I am setting up a new app in Symposium but am using the ACD as a backup. I have a similar setup with another backup ACD and noticed it is acquired, so I am looking to make them the same. I think it has to be done in the PBX but am not sure of the load or command. thanks

HI bigindian65, it is for Symposium v5.0. Thanks

Hello, Can someone tell me how to acquire an ACDN on a 61c? thanks in advance.

thanks djwht, so the port isn't reserved for the entire 60 seconds? My fear is that this may impact other calls coming in...

I have a script that allows for a person to choose to go to voicemail by pressing '0' if they have waited more 5 min in queue. I have the inter digit timer set a 5 seconds, but would like the ability to have the caller choose the option at any time while in the loop...if I set the timer to 60...

i have it this way and sure enough, after a while began running into space issues (50K character limit on SCCS 5)...now everything has to be re evalutated and put into its own primary.

if you go to Start-Nortel-Symposium TAPI then go to the license tab and test the keycode...you will see the agent count there.

we recently had CCT 5 installed last year - it was quite a unique experience...what do you want to know?