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Guys, For info I found this to be a bug, if you change the audio input/output to another device and then back it resolves the issue - go figure....

Hi Guys, Quick one - will increasing the number members in a 'public-ntwrk' impact active calls? Thanks

Hi Guys, Hope everyone is safe right now, crazy world! As with most companies we are now all home working so we've started using Avaya One-X Communicator across the business. On the whole it is working really really well but for a small number of people the performance of the application has...

Thanks for the replies geezers [bigsmile] I've found the issue! It's the port config on our network ports, don't understand it fully but its to do with the order of authentication applied to devices plugged into the ports. I timed the phone boot up with was approx. 1:40 for a brand new or...

Hi, Yes I have already tried the latest firmware version :(

I agree with David Payne above, I had same issue that was entries missing from public or private unknown numbering

Hi All, We are seeing strange behaviour here that has possibly been happening since we moved to this building but is now causing an issue. When the phones first boot (from new) they successfully register and retrieve both the 96x1Hupgrade.txt and 46xxsettings.txt files, however if we restart...

FIXED! issue was that there was no entry in the private known numbering table for the 4xxx range, there was entries in the public known numbering but the system must be seeing our SIP trunks as private :)

Hi All, I have recently created a group of new stations in a 4xxx range, we have not used this range before but I am seeing a strange behaviour when making outbound calls to 08452367047 which is one of our suppliers. The call is being denied and the traces show “denial event 1204: Bearer cap...

Hi Guys, Looking for advice here. I have moved jobs and the new place I'm working at is using 3 licence managers??? 1 is part of the system manager and seems to hold the bulk of the licences., used by CM, SBC's etc. 1 is a dedicated licence manager server with only tsapi licences for our IVR...

sorry if I wasn't clear, it is the snapshotting of 'other' servers on the same datastore that is causing the problem, I don't snapshot the CM's themselves. The snapshotting happens during veeam backups.

Hi Guys, I have an intermittent problem where my two CM 6.3 VM servers interchange, I know the problem is down to backups/snapshot deletion on the VM platform. I don't really have the capacity to put the CM's on their own datastore so instead if its possible I what to decrease the sensitivity...

all sorted it was the cos - thanks guys :)

HI Guys, I have recently inherited an Avaya system and am trying to configure a new SIP station but am getting an issue dialling externally. The basic set up is - SIP trunks from provider in SBC/Session Manager An Avaya CM 6.3 hanging off this with all VOIP handsets (SIP trunked to Session...

Legend! Thanks Kyle555 just need the logon credentials now lol

Thanks both, I am unable to tracesm as I cannot seem to ssh to the session manager IP address - I am using putty and port 22 but I just get a blank page and then it times out. I can ssh to the system manager but there is no tracesm command present. Do I need to enable ssh on session manager...

Hi Guys, I've just dipped my feet into SIP phones and have managed to register a conference phone via SIP to our session manager, the issue I am having is that I can hear audio on the SIP end but I am not hearing audio on the far ((Avaya IP VOIP phone) end. I am looking to confirm what...

Thanks for the reply BIS but all the VDN's in the flow have override set to yes which I believe is correct... also all the route-to steps have cov set to no.... :(

The Avaya does look to be logging the individual steps but logging against the first VDN everytime, a good example is as follows (actual flow too the right)– Any suggestions or comments would be welcome...

Hi Guys, We have recently set up a new CDR feed but we are not seeing any VDN data for VDN's that are further down the chain. I'll explain. Call comes into initial VDN - this VDN we can see in the CDR feed the same call then routes to a vector that asks a cust to choose another VDN - this is...