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Thank you for your help - that's what I thought but wanted to make sure

I have a customer that has call log on cics 7.1 and they want to have the call log show most recent calls first. How is the order on the call log?

Thank you, so would you do a startup on the mics, then a reinstall on the vmail then power both down? or do the startup on the mics then power both down, then bring back up and do a reinstall on the call pilot?

need to wipe out both MICS and call pilot - do I do a reinstall of the call pilot first or a startup of the mics - which order do I go in

Wanted to let you know that the call center reporting is up and running and showing all skillsets. When I would run the utility test all would show working properly. Ended up deinstalling call reporting and all of its files and rebuilding from scratch. That did the trick. Monitoring now to...

It is a windows 2003 server - we did http://localhost/ according to the manual.

how are changing the time - you can go in by the set to do this also

We check all above, finally deinstalled the call center reporting and reinstalled it. 4 of the skillsets show up but 2 are missing - we are thinking may be a patch needed...any thoughts

Thank you, I had their it person check this but am going there tomorrow and will check each thing you said. I appreciate your help, hope this solves it

Thank you for replying, the rcc status is green everything is checked green and ok. I am going to ping the server to the bcm next. Thank you - any idea what it could be?

Are they analog lines - I had this situation and I had to make the phones at front desk ring for the caller ID to show up - they may be saying it isn't ringing because they cant hear the 2 rings first when the auto attendant then picks up - I tried everythink and made the main phone ring and she...

I have a customer with a bcm call center and they use the call reporting - it was working fine and now not working even for real time. When you go under skillset assignment in the reporting menu - the 2 boxes where it shows unassigned and assigned skillsets is blank for each of the 15 users...

When my customer schedules reports - they don't want them to print, instead they want them to go to an excel or pdf file. Is there a way to do this - it makes you choose a printer when you schedule reports to be run - I noticed you can "deactivate" it - does this deactivate the whole schedule...

I think you are right and this is what I have told customer. They swear their agents are not doing this....I have always thought that distribute time is when the greeting is finished and the system will look at the distribute time ie. 20 secs - if no one is available they would hear on hold, if...

Is it a PRI - you can program his direct dial in the OLI and if this doesn't work, make a call to the trunk vendor and have them release their outgoing caller ID which is usually the main billing number and tell them you have outgoing line id already programmed in your system. I just...

I have a customer with a BCM Call Center and when the clients call in sometimes while they are listening to on hold music or greeting, they will hear 1 ring or 1/2 ring thinking they are getting an agent but then it goes back to greeting. Is there any way to stop it from doing this????

Thank you very much for your help, I really appreciate it. 2 pauses seems to get the call thru and you heard half the phrase so that is what I am telling client.

Yes, I tried with one pause, 2 pauses and 3 pauses - the 2 seems to work best - you just hear part of the phrase

When you dial the office number you hear it ring 1 time and then you hear please enter your acct code then it stops then rings my cell phone - with the 2 pauses in you hear "please enter the"....just want it to forward to my cell without the "please enter" part - this is better than what I had...

Also, it is for when the whole office goes to a conference out of town and they want it to be transparent to people calling into DID's. There are several people with long distance cell phones so it would be various numbers and did's doing this at one time so I cant just f4 then 8.....I have...