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Thanks Dexman....that's kind of the conclusion that I had come to.

Hey MerlinMan......will the Merlin Magix light the message waiting indicator on the Avaya 6211 analog phone?

They are currently using industry standard 2554 single-line tels. but considering replacing a lot of them with the Aastra M8004 single-line feature phone. So, can it be done with either of these phones, if not what analog phone will it work with?

Is there a way that the Merlin Magix 3.0 will light a message waiting light on a single-line extension? Currently we have stutter dial tone on the intercom to alert user of a new voicemail message. I know this is probably basic stuff, but can't seem to find the fix in the manuals or from...

Here's a little something that I found out that I had never encountered on the Merlin Magix. If you have a 4400D telephone connected to a digital station port and you remove the 4400D and connect a multibutton digital telephone to the same port and then reconnect the 4400D to that same port...

The 8 buttons at the bottom of the D160 are programmable and the directions are in the Users Manual HOWEVER you can not use the buttons for Call Park or Call Retrieve, even though the manual says you can. I was told today by my Avaya support group that those two features can not be programmed...

Kind of my thoughts too Joe. But to be safe, if the prompts are not there, can they be burned to the hard drive using the PC Admin software for the Partner Messaging?

Customer's Partner Messaging hard drive has died but I've found a replacement new hard drive on Ebay. The question is will the new drive from Ebay have the Avaya prompts burned to it? I suspect not. Is there a way to burn the prompts to the hard dive from the Partner Messaging PC Admin Software?

Thank you!!

My customer is having a problem with their VM/AA system and I'm confident the Partner Messaging board is the problem. Question: The messaging board I removed is an R1, will I have any problems if I install a newer version, IE R7? The process or is an R6.0. Thanks.

Thanks MerlinMan. I think I agree, the customer's happy, I'm happy.

Thanks gents. You confirmed my suspicion, the school has an older version and "group ringing" is not one of the hunt group types. My resolution was to send the calls out of the AA to a single line phone (a ringer) in the office and gave the 3 ladies a pickup button for that extension. They're...

I need to know if it's possible to create a Hunt Group (Calling group, whatever) in the Magix system that will ring multiple extensions collectively, IE all at the same time. I'm working in a school system and all calls ring into the Merlin Mail system. When someone dials selector code "5," I...

Thank you very much.

Maybe I should add that the user does not want a lot of "whistles and bells" such as Presence or IM; just the ability of make and receive calls Enterprise calls on IPhone, check Enterprise VM, etc.

Does anyone know where I can get some information on the various One-X Mobile apps from Avaya that are available for downloading? On ITunes, there are several releases in the app stores, Lite, 5.2, 6.2, Preferred, and some SIP versions. I need to know which app for our power user customer to...

They get the "canned" greeting but after the "beep" they are not allowed to leave a message but are given a prompt to check their mail or dial other codes for different options. Just hoping we can get rid of the soft key option to send calls to VM.

OK...right clicked on user, selected disable mailbox and answered yes. Clicked save and make live. Is there some other save or reboot step that I'm missing? Because the user still has the option to send the call to VM.

Well I thought of that but I don't see that as being an option in VM Pro. How do you do it?

I'm setting up an IP Office 500V2, release 8 and using 9508 telephones and VM Pro. Even when a user has VM disabled in programming, the user still gets a VM soft button on incoming calls that would allow them to send the call to VM. How do you prevent this?