Send to VM, VM Off

[sidelinesammy]

I'm setting up an IP Office 500V2, release 8 and using 9508 telephones and VM Pro. Even when a user has VM disabled in programming, the user still gets a VM soft button on incoming calls that would allow them to send the call to VM. How do you prevent this?

 

[amriddle01]

Disable the mailbox in VM Pro client too

 

[sidelinesammy]

Well I thought of that but I don't see that as being an option in VM Pro. How do you do it?

 

[amriddle01]

See here:

 

[sidelinesammy]

OK...right clicked on user, selected disable mailbox and answered yes. Clicked save and make live. Is there some other save or reboot step that I'm missing? Because the user still has the option to send the call to VM.

 

[amriddle01]

What happens if they press it though?

 

[sidelinesammy]

They get the "canned" greeting but after the "beep" they are not allowed to leave a message but are given a prompt to check their mail or dial other codes for different options. Just hoping we can get rid of the soft key option to send calls to VM.