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??? I'm sent this to TTY1 a serial port already.. Do you mean send to data to another serial port to test. I also have the traffic data printing to TTY4 where I have hyperterminal setup with capture turned on. No problem on that port. Thx T Terence Phillips Telecommunication Specialist

If you had MCS maybe. It was pitched to us that you could ring the dialed number X times then return to your voicemail. T Terence Phillips Telecommunication Specialist

My vendor has setup port one on my CS1k to output SMDR data. I asked them to also turn on the traffic data so my call accounting provider can process the attendant console information. When I look at the SMDR raw data file I can see the calls with times, dates and numbers dialed but when the...

YES!!! lpk it is THANKS Terence Phillips Telecommunication Specialist

Does the LHK control that? I ask because that is the only difference between her phone and mine and it work on mine? I can 0# out from my second phones voicemail, it starts to ring my main phones second line. All I have to do is lift the handset. Answered T. Terence Phillips...

I have a user who states she had to press the line appearance to answer the phone but only on the second line. The first line, when it rings all she has to do is lift the handset. Don’t know if the matters but the LHK on the phone is 000 and the only way she gets these calls is through 0# on...

You can try ww.commone.com a very inexpensive cdr/smdr program that works well. Not as flashy as the big boys but the people are friendly and they give you a 30 day demo that works. T Terence Phillips Telecommunication Specialist

I have 5 CSk1's and the users move around from office to ofiice using i2004 phones and virtual office. I try to limit the number of people who know the password because at times the phones don't re-register back on thier own. After a person uses VO at a remote location and they logout of VO...

!@#$ Thought so. So what are most people doing caputring the data or sending it to a serial printer? Terence Phillips Telecommunication Specialist

Is there a way to run historical reports for the attendant console? I thank everyone for all the help showing me how to get the information about the consoel reports but is this information stored somewhere so I can run a report on say yesterdays numbers? THANKS T Terence Phillips...

Yes, I've got that. But can I run the same console type reports for a non console phone. I have 3904's at some sites and would like to get the same type of console traffic information from invc 03 & 04. Is that possible? TY T Terence Phillips Telecommunication Specialist

I also have an operator station that is not a console. I need to monitor this station a well for inbound calls. I added the TN of the staion using SITM for ITM. Now how to I go about running reports for that staion. I don't get any data when I run the INVC 03 or 04? Help Thanks T Terence...

Ok, I setup the schedule and the TN's I want to measure, one snag. I could not enter my console's TN200211 & TN20047 kept getting this: -- 20 0 2 11 TFC204 So I added the entire card... CARD 020 0 02 CARD 020 0 04 TN 156 0 00 04 was this necessary? Also how do I go about...

Traffic reports in the PBX? Terence Phillips Telecommunication Specialist

IS there a way to track the number of inbound calls to a 2250. I have a call accounting program installed but dont see much traffic on the consoles. When I check the logs I see calls but it seems only the calls that terminated at the consoles was logged. I dont think the inbound calls are...

IS there a way to track the number of inbound calls to a 2250. I have a call accounting program installed but dont see much traffic on the consoles. When I check the logs I see calls but it seems only the calls that terminated at the consoles was logged. I dont think the inbound calls are...

I have some users who complain that when the cal home it shows "out of area" on thier caller ID display. I know its the CNAM database but is ther any wahy to confirm the information is correct or is it possible to trace a call from start to finish checking where the name gets dropped or never...

Is there ANY way to restore a deleted message. The message was deleted from the desktop and then deleted from the deleted folder. Is the user out of luck or is there a way to restore only this mailbox/messages. Using Callpilot 4.0 Thanks T Terence Phillips Telecommunication Specialist

Yes that person was at office-1 but now moved to office-2. We have two lcoations in NYC and split a range of 200 DID's between two NYC offices. T. Terence Phillips Telecommunication Specialist

DN 87618 TYPE CDP STCD DSC Light bulb went off.. Distant steering code. I have never removed one of these. Need help T. Terence Phillips Telecommunication Specialist