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Thanks for the info. It was just what I was looking for. You rock...

We are looking to network our Definity R9 to some resently aquired Magix R2.2 systems via Point-to-Point T-1 and would like to centralize the voicmail on our Intuity Audix. There are a total of 4 remote sites. DCS is turned on for the Definity and Intuity. Will this setup provide Message...

I believe that changing the Calls In Queue warning on the console parameter page to 1 will also allow your 6400 series user to pick up the first call. This way you don't have to map atd-qcall or TAAS buttons to the operator position, as well not having to leave it in position busy.

I could not agree with you more, but the customer is coming from annother (much smaller) phone system and this "how they did it". I have already told them this is not how the big boys do it and the system simply may not be capable of performing this function. I am just looking for...

Does anyone know a work around that would allow the Attendant on a Definity R6 to voice announce a transferred call to a station. They would like all calls are answered by the Attendant, placed on hold, announced to the end user, and then transferred. As it stands now, the Attendant has to...

DPhil, Actually our upgrade is scheduled to begin later this week, so I will let you know how bad it gets. I have been told many a horror story. We are upgrading from R8 to R11, so as I understand it we will be going from R8 to R9 and finally to R11. A new processor is going in, as well as a...

We recently upgraded to R11 with Deluxe call center and I am looking to replace my Intuity Audix driven Automated Attendant with a vector (to preserve ports on the system). I know how to implement everything EXCEPT, how do I get the caller to the spell by name directory? Previously the caller...

I did a a LIST DATA MOD and found no unused data modules. I did find that the call center manager's phone has the setting for data module set to Y, data extension set to 100, and data name set to BCMS 1. That sounds to me like he used to have the data module attached to his phone (6424D+). How...

Has anyone out there ever setup a BCMS terminal? I was handed on by a call center manager, but I don't even know where to plug it in. I am told that it used to be connected and working. This is what I know: Looks to be a VT-100 type terminal, connected to a data module. That is about it...

My customer has a Prologix G3 V8 with a 302C1 Attendant console and would like to have the operator position ring at the office manager's phone (6408D) after the receptionist leaves at 3:00pm until 5:30pm when the office closes. The operator places the switch into night mode when she leaves at...

It worked perfectly! The cooresponding extension listed in the Listed Directory did not HAVE to have a mailbox in audix, but without one (and it's recorded name) the automated voice said "transferring to extension XXX" which was not the FEEL I was going for so I created a new...

Thanks for the info. I do have a single entry (x710) in the Listed Directory Number table. I just tried replacing the old entry in the Audix with x710 and the transfer never seemed to complete. I just got music on hold forever. The operator is phone is in night mode and position busy right...

We have a client with a Definity G3 V8 and Intuity Audix 4.0 and when a caller hears a station's voice mailbox greeting they are prompted that they can press 0 to be directed to the attendant. Trouble is it only works when the attendant is not on the phone. If she is busy the Audix returns the...

I was just looking at my switch and noticed that under system-parameters customer-options that CVG OF CALLS REDIRECTED OFF-NET is set to N. Does this need to be turned on first? If so, I assume thart can only be done by AVAYA, correct?

I have a G3 V8 and need to forward calls off-site for sales agents who work both in the office and off-site. What is the best way to set this up? Ideally they would like to be able to turn the feature on and off with a FAC. I have vectoring on the switch. What way would work best?

How do I check/change where a T-1 is clocking from? I am experiencing some miss-directed DID numbers on a incoming T-1 circuit, as well as, "sync" errors (error type 1793, 1, 513) when a run a "display errors" report. My provider is telling me that I need to be clocking off...

Our call center manager wants to know if we can remove the Aux-Work button from call center agent telephones. Can this be done? The only way I know of to have agents log in is to have the following 4 buttons on their phones (log-in, aux-work, Auto-In, log-out). The agents first have to press...

Thanks for all the help...I will give it a try. I have a feeling the phone is just dead. I am particularly interested in trying the test station command to see what that shows. Cheers!

I have a 8410 phone connected to a TN2214 module in my Prologix. Isn't a 8410 a 2 pair (4 wire) phone? If so, how do you make it work on a single pair (2 wire) module? The phone worked up until the entire system was moved to a new location. All of the other phones work fine, but they are all...

The night service destination is a phantom extension (x172) that covers to the Audix after one ring. I agree the problem may in fact be in the Audix rather than the PBX. I have tried calling the night service extension and it IS recorded.