Does anyone know a work around that would allow the Attendant on a Definity R6 to voice announce a transferred call to a station.
They would like all calls are answered by the Attendant, placed on hold, announced to the end user, and then transferred.
As it stands now, the Attendant has to press "start", ring the phone of the end user, wait for them to answer and then "release" the transfer. The Attendant is complaining that this takes much too long for the volume of calls she has to answer.
My original thought was to program an intercom, or page button on the operator station and turn it into a two stage process; i.e. place incoming call on hold, intercom or page end user, then transfer.
I am not sure if this would actually work, but it is the only thing I can think of.
Any better ideas???
Scott
sklemm@distcomp.com
They would like all calls are answered by the Attendant, placed on hold, announced to the end user, and then transferred.
As it stands now, the Attendant has to press "start", ring the phone of the end user, wait for them to answer and then "release" the transfer. The Attendant is complaining that this takes much too long for the volume of calls she has to answer.
My original thought was to program an intercom, or page button on the operator station and turn it into a two stage process; i.e. place incoming call on hold, intercom or page end user, then transfer.
I am not sure if this would actually work, but it is the only thing I can think of.
Any better ideas???
Scott
sklemm@distcomp.com