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Can we tell if a CICS or a MICS system has capability of doing an auto attendant? We have a number of these systems at stores across Ontario - so if they are capable can we do this remotely without having to go onsite? Thanks in advance

Thank you! We will try that in order to determine traffic usage on the incoming analogue lines.

Good Morning - I want to run a traffic study on a Mitel 3000, running MCD release 6.0 SP2, 12 analogue lines attached to an ASU (internal) We would like to run a report on the traffic of the unit, looking for any busy lines etc and if possible determine the max number of concurrent lines in use...

Not an incident - just a question into the Watchguard forum: Would you compare watchguard to Cisco for: -ease of management -cost -long term solution -enterpise solution versus small-mid size business use -would the watchguard all in one box perform under heavy load at a data centre I know...

This is great! I ma going to try this now!

I have an ASA5505 that requires a downgrade to work with one particular system. I need to go down to version asa825 and PDM version 645 For whatever reason those are what they are saying I require. Can someone tell me the easiest way to do this to a new out of box device? Should I go CLI or...

That works with any mailbox EXCEPT the General Delivery mailbox. I had a temp student here and I set them loose on it for a day! LOL!

Thanks! removing the programming is not an option right now. Looks like we get someone on modified duties to delete voicemails..... LOL!

I have a BCM450 and the general delivery mailbox has been unattended since we moved our office. (now has 2900 messages in it!) Is there any way to delete all of the messages? I am pretty sure that since this is the GD mailbox I cannot delete it. I tried to disable the GD mailbox and then...

Thanks! I had 2 divisions of the telco on a conf call both saying different things! One said on the PBX, the other said it was a Telco thing on the PRI.

We recently merged with another company and now we need to modify the name that appears on the display when we are calling people outside our office. We have an Option 11 rel 25 (pre call pilot). We want to modify the outgoing Caller ID on the system to refelect the new company name. We use 2...

Thanks! I forgot to update this request as I got into the VM boxes externally and figured out how the greetings were set. I will was able to reset the pwds on those mailboxes and update the greetings. I just don't have a "radio voice". LOL!

I have an Octel 200 system (S.4.1.1-2) and I am required to change/re-record the main greetings for the voicemail tree. The extensions in the office are 4 digit based and from what I can see the EN greeting is 6 digits (call it mailbox 100000) the FR greeting is also 6 digits (call it MB 120000)...

Thanks I will try that. I have a site to site vpn configured but the internet traffic is pushed out and not through the tunnel. I am not the network guru but trying to get this working while they are off.

Good Morning! We are having some configuration issues with hand held devices at a remote site. Remote site ASA5505 ASDM 6.2(3) ASA 8.2(1) running a site to site VPN to ASA5510 6.1(3) ASA 8.0(4) Devices at the remote site have a custom app that does not allow a proxy to be set on them. I need...

Any chance you can provide me with an example of this? Or point me to somewhere? Thanks

I have inherited an older Option 11 system (pre call pilot) that has a call centre queue and sets available. These sets were on the shelf and I punched some jacks into the TN's and set up 4 phones. They all have the programming on them for the main call centre extension of 5000. I do not have or...

Same error, the /y forces a yes to the net time set command. Stumped right now...

The issue is that i need to synch to something on the DOMAAIN, however these PC's are WORKGROUP and the synch is not working. I am guessing that this is due to authentication. Thanks

You could put the image file on a USB pen as Ghost has USB support. I do not think that imaging with wireless is a good idea personally. I have a USB pen drive with a few images on it and it works OK.