Recent content by Vernst

Rather than dial '0' to get our switchboard, several of our users are instead dialling the DID, and this in turn is costing the business money. Is there anyway I can setup the system to redirect a user to extension '0' if they try to call the DID?

Nope, don't have one of those either. Ah well, you win some and you lose some!

Unfortunately not. All of the cards are now for digital lines only (NT8D02GA)

Hi guys, We no longer have access to music on hold on our option 11c - had to remove the card to allow for extra lines to be put in. Is there any alternative to music on hold, such as a beep or any other audible notification? Currently, callers think they are being disconnected when on hold...

Our system is a Meridian 11c, rls 25. At the minute we dont have any music on hold facility, so when callers are placed on hold all they here is silence. Is there anyway I can setup some sort of audible notification for callers so they know they are on hold? I am aware that similar systems...

I have changed the IDC table to send traffic from our main number to a menu in CallPilot. However, when you dial the number, calls are still going through to the switchboard instead of the menu. Is there somewhere else I need to change the destination of the main number for this to work?

John, FORC is forcing the handset to answer automatically, and gives the operator a beep in their headset, doesnt do anything else. I basically need the phone to go into a state of not ready once the call has ended. Im running an option 11c, release 25, issue 15 Cheers for the help

I need to setup our phones so that when the agent hangs up, their phone automatically goes into a state of not ready. Does anyone know how this is done? I have searched the forums and seen that it could possibly be HOML in LD23, but when I check this I cannot see the HOML option. Here is a...

I have setup an ACD queue to pass calls to agents, and this has worked no problem. However, our management has told us that they would like to have a "Thank you for continuing to hold" message while callers wait, yet they are not prepared to fork out for an announcement card. Is it in any way...

Cheers ace! This worked perfectally. Once more small question, the beep lasts for around 0.5 seconds. Is there anyway this can be slightly extended, or is this a system default?

I have setup an ACD on our Meridian 11c with three M3905 phones logged into it. I would like it so the phones do not ring, but instead present the operator with a tone in their headset, and then they are straight into the call. Can this be done with these phones?

Currently when we have an external call come in on our Option 11c, rather than display the callers number, it just displays the trunk number. How can I change this so we can see the callers number? Also, we currently stop our own number from going out and this is the way we need it to stay.

I went to login to ld 14 and it won't let me! Looks like I will have to get on to the telco and get those admin logins!

Is it possible to setup music on hold for an Option 11c? Currently when people are put on hold all they hear is silence. I have been going through the system data, and I do have a package installed called Music (44). Does this mean that we have the capabilities to set this up, and if so how?

Just to let you know that this problem has now been resolved. It seemed to be a back-end software problem, in that login sessions were not being closed correctly by the switch. Several patches were installed and I just performed a Warm reboot and it has done the trick! Thanks to everyone for...