Switching auto NOT READY on

[Vernst]

I need to setup our phones so that when the agent hangs up, their phone automatically goes into a state of not ready. Does anyone know how this is done? I have searched the forums and seen that it could possibly be HOML in LD23, but when I check this I cannot see the HOML option.

Here is a printout of the ACD, as you can see no mention of HOML. All of the phones are 3905's.

TYPE ACD
CUST 0
ACDN 1901
MWC NO
DSAC NO
MAXP 4
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC YES
FCFT 2
FADT NONE
FADR NONE
SPCP NO
OBTN NO
RAO NO
CWTH 2047
NCWL NO
BYTH 0
OVTH 2047
TOFT 6
HPQ NO
OCN NO
OVDN 1902
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0

 

[johnpoole]

are you sure forc is not killing the set? can you duplicate the problem.. and what rls

john poole
bellsouth business
columbia,sc

 

[Johnthephoneguy]

The book says HOML is only prompted if an Auxillary Data System or Schedule blck exists.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Vernst]

John,
FORC is forcing the handset to answer automatically, and gives the operator a beep in their headset, doesnt do anything else.

I basically need the phone to go into a state of not ready once the call has ended.

Im running an option 11c, release 25, issue 15

Cheers for the help