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Recent content by tjc2013

  1. tjc2013

    Bulk Add CPND

    Hi thanks very much for your response but I have never used procomm plus (and I'm having trouble finding it as it appears to be disco'd) is this the only way? cheers
  2. tjc2013

    Bulk Add CPND

    Hi there were I work there are about 8 different directories through one failed project to another. However over the last few years the cpnd has not been updated very often. I have a csv file now which is quite accurate and was looking for a way to bulk add the cpnd names - is this possible...
  3. tjc2013

    Analog Lines for Fax and External Bell

    I just had a look round the switch room and I found the cabling to the mdf - excellent thanks for your help - wont do anything now its a bit "Friday afternoon" to be experimenting! Cheers
  4. tjc2013

    Analog Lines for Fax and External Bell

    Aha thanks for the words guys; so if we have an analog card installed (64 ports apparently) will they have been cabled to a frame then? Or am i still missing the point! thanks again.
  5. tjc2013

    Analog Lines for Fax and External Bell

    Sorry I still don't get it..... If i want to assign an extension to a phone I assign a extension to a tn then i enter the tn number into the phone - the phone then connects to the cs1k they have a little chat firmware updated and all that then the extension appears on the phone. I can assign a...
  6. tjc2013

    Analog Lines for Fax and External Bell

    Hi there hope everyone is well. Release 7.6 Nortel CS1k 2500+ extensions. At the moment we use a media converter to connect faxes to the CS1K. However having had a bit more time to look at our set up I have discovered that we have the ability to create analog lines. Unfortunately I have no...
  7. tjc2013

    Out of Hours Bar

    Hi bignose21 thanks for your reply - this sounds like an excellent plan but I am not sure how to do that! Would you be able to point me in the right direct please? cheers
  8. tjc2013

    Out of Hours Bar

    Hi there I would like to bar outgoing calls from certain extensions between the hours of 18:00 to 08:00 is this possible? At the moment I am getting round this by giving out a special 6 digit number to change the NCOS, Nortel CS1K release 7.6 cheers
  9. tjc2013

    International Dialling

    Thanks all for your comments, i have checked through all options outlined above and everything seems in order. I am questioning the source of my information (we use a third party piece of kit to report external numbers dialled), it's been very reliable before but maybe is reporting something...
  10. tjc2013

    International Dialling

    Hey all hope everyone is well.... I have an issue with international dialling that I would appreciate some assistance with if possible. We have NCOS 3 4 5 set up for local national mobile etc and 6 for international. The problem is I have a couple of international calls being made with phones...
  11. tjc2013

    Preventing Call Diverts

    Hi there I wonder if anyone can help me. We have a Nortel CS1K. We have a few users who have difficulty using the phones and are accidentally putting diverts on. I know I can remove the divert button, I have done this a few times but I would like to prevent diverts to certain numbers. So I...
  12. tjc2013

    Ranking in Dial Plans

    Hi there - I am testing some routing and came across an issue. I want to route calls to a specific server than have another server as a back up. I can do this via the ranking option in the dial plan. However I have just come across an exiting dial plan and the two servers are given the same...
  13. tjc2013

    ACD Queue

    Hey all - I am trying to set up a simple acd queue - read through the threads but still having a bit of trouble. We have a CS1000E release 7.6 I use a mix of the element manager and virtual terminal to configure. I have two questions. My phone displays Logged Out - how do I log in and why do I...
  14. tjc2013

    Fowarding to Voicemail

    Aha that explains it - thanks. I did discover if you forward manually using the forward button it does work.... Thanks for you posts.
  15. tjc2013

    Fowarding to Voicemail

    Hmmmm thanks for that but I have set SFA already.

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